Customer Service Officer at Westfield Consulting Limited

Westfield Consulting was founded in January 2012, by a team of Nigerians with over 45 years of cumulative work experience in management and consultancy. Westfield Consulting is a provider of Human Resource and Strategic Management Services. Our focus on innovation and excellence in service delivery has made us a first choice to our growing clientele in various sectors. We have successfully achieved a positive work force attitude, while engineering a more motivated and committed workforce for our clients with notable results Our results provide a testament about the quality of our services. 70% of our business is repeat business.

We are recruiting to fill the position below:

Job Title: Customer Service Officer
Location: Lagos
Employment Type: Full-time

Responsibilities

• Verification of KYCs.
• PEP and Sanction List checks, Risk classification.
• Corporate referee verification for corporate accounts.
• Documentation and record-keeping of Clients’ information.
• Amendment of account details when necessary.
• Removal of accounts from PND.
• Account upgrade.
• Monitoring USSD accounts and transactions.
• Investment Liquidation.
• ATM Card processing.
• QR Code generation.
• BVN Enrollment.
• Sending of broadcast messages.
• Sending regulatory and internalreports.
• Onboarding agency banking accounts.
• Blocking and unblocking of accounts.
• Revalidation of clients’ information.
• Reactivation of dormant accounts.
• Portal onboarding for new clients.

Requirements

• Candidates should possess a Bachelor's Degree in a related field with 2 - 5 years experience.

Salary
N1,500,000 - N2,500,000 / Annum.

How to Apply
Interested and qualified candidates should send their CV to: victor.allu@westfield-consulting.com using the Job Title as the subject of the email

Application Deadline 15th April, 2025.