Executive Assistant / Customer Support / Admin Officer at Hexavia Limited

Hexavia Limited - Our client is currently recruiting to fill the position below:

Job Title: Executive Assistant / Customer Support / Admin Officer

Location: Gbagada, Lagos

Job Description

Screen and direct phone calls and distribute correspondence.
Handle requests and queries appropriately.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Develop the FAQ, track customer behavior, collect customer feedback and respond on customer reviews.
Accurately and efficiently address any issues or disputes with customers.
Manage diary and schedule meetings and appointments.
Take dictation and minutes.
Source office supplies.
Produce reports, presentations and briefs.
Devise and maintain the office filing system.
Perform other additional assignments as entrusted by management.

Requirements

Candidates must possess a minimum of second class upper Bachelors’ Degree in any discipline.
1 - 2 years work experience.
Previous internship experience will be an added advantage.
Knowledge of office management systems and procedures.
Outstanding organizational and time management skills.
Up-to-date with the latest office gadgets and applications.
Ability to multitask and prioritize daily workload.
Proven customer support experience or experience as a Client Service Representative will be an added advantage.
Strong phone contact handling skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters.
Basic knowledge of Google Analytics and Google Ad Words.
Excellent oral and written communication skills.
Demonstrated knowledge of MS Office Tools.
Excellent researching abilities.
Ability to work in a fast-paced environment.