Dangote Group recruitment for Customer Service Representatives, January 2017

The Dangote Group is a diversified and fully integrated conglomerate with interests across a range of sectors in Nigeria and Africa. Current interests include Cement, Sugar, Flour, Salt, Pasta, Beverages, Noodles, Poly Products, Transportation and real estate with new initiatives in the Oil and Gas, Telecommunication, Fertilizer and Steel sector of the economy. Dangote Group is recruiting to fill the position below:. Job Title: Customer Service Representative Location: Lagos Organization: Nascon Allied Industries Plc. (NASCON) Employment Type: Full Time Job Description

• Manage large amounts of incoming calls, creating and maintaining customers account information
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies in keeping records of customer interactions, processing customer accounts and filing documents
• Attract potential customers by answering product and service specific questions and cross-selling
• Resolve product or service complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment and following up to ensure customer satisfaction

• Proficiency in one or two Nigerian languages, an advantage.