Customer Experience Supervisor at Tremendoc Limited


Tremendoc Limited is a limited liability company that was incorporated in 2017 as a technology service firm whose pilot application is a doctor on demand for connecting patients real time to a licensed doctors who can consult, recommend, test and diagnose on a wide range of treatments.

We are recruiting to fill the position below:

 



Job Title: Customer Experience Supervisor

Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Industry: Health Tech

Objectives

  • We are looking to hire a customer service supervisor to coach our service staff to deliver exceptional customer service.
  • The candidate will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes.
  • You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.

Responsibilities

  • Overseeing and assessing call centre agents activities, and providing them with regular performance-related feedback.
  • Monitoring the daily activities of customer service operations.
  • Monitoring doctors availaibility
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
  • Maintaining documentation pertaining to customer service department activities.
  • Performing additional duties where needed.
  • Compiling Daily,weekly and monthly report for evaluation by the team lead
  • Ensuring the team targets are met
  • Managing customer flow to ensure proficient customer service.
  • Investigating and solving customer service complaints.

Requirements

  • Minimum of B.Sc / HND in any course.
  • 3+ years of work experience in a similar position.
  • Outstanding communication skills, both written and verbal.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
  • Proficient computer skills.
  • Proficient standard office equipment skills.

Salary
N100,000 - N120,000 monthly

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email

 

Application Deadline  19th November, 2021.