Call Center Agent at KNN Corporate Services Limited

⏲ Dec 16, 2024, 8:54 PM
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KNN Corporate Services Limited is a dynamic group of professionals with more than three decades of combined experience in supporting businesses, providing corporate governance, HR consulting and company secretarial services. We are young, energetic, and highly proficient in our various fields, and also enjoy serving you - our client

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Victoria Island ,Lagos
Employment Type: Full-time

Responsibilities

Customer Support:
- Handle inbound and outbound calls professionally to address customer inquiries, complaints, or requests.
- Provide accurate and timely information about products, services, or policies.
- Resolve customer issues by following standard operating procedures and escalating complex issues as needed.
Team Collaboration:
- Coordinate with team members and other departments to ensure seamless issue resolution and a consistent customer experience.
- Participate in team meetings, training sessions, and performance evaluations.
Continuous Improvement:
- Stay updated on company products, services, and policies to provide accurate information to customers.
- Identify opportunities for process improvements and share feedback with supervisors to enhance service delivery.
Record-Keeping:
- Document all customer interactions, issues, and resolutions in the company's CRM system.
- Maintain accurate and detailed records to ensure proper follow-up and reporting.
Performance and Quality Assurance:
- Meet or exceed key performance indicators (KPIs) such as call resolution rate, response time, and customer satisfaction scores.
- Adhere to company policies, call scripts, and quality standards during customer interactions.