Customer Care and Accounting Vacancies at Foremost Radiology Consultants Limited

⏲ Apr 2, 2017, 11:22 AM
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Foremost Radiology Consultants Limited - Our organisation is a one stop company for all medical imaging and pathology. Foremost radiology consultants limited is driven by the vision to be the premier provider of professional radiology and outpatient medical imaging services and this is premised on recognizing the value of each and every patient. We place a high premium on customers thereby providing all the necessary care and information needed by both the patients and doctors to resolve health issues. We have a team of highly placed professionals (consultants) with over 10 years’ experience within the industry. We are currently recruiting to fill the positions of customer care officer and Senior accountant. Below are the requirements: Job Title: CUSTOMER CARE OFFICER Job Description Looking for a young vibrant friendly and enthusiastic individual to join our team of customer care officers in delivering quality service to our customers. Job Responsibilities include but not limited to the following

· Welcomes and attends to customers and directs them to the registration desk when appropriate.
· Maintain and manage customer files and database, Logs customers’ complaints, and acts to ensure prompt resolution.
· Respond to customer enquiries over the phone
· Escalates major customer complaints that have not been resolved
· Maintains effective relationships with existing and potential customers in the most efficient and professional manner.
· Records and saves all relevant hard and electronic copies of customers’ files.
· Documents customer’s time in and time out and analyses them daily.
· Follow up on reports by ensuring that every film is printed, matched with their request forms and taken to the work station for reporting.
· All customers ‘request form for the previous day must be completed, labelled and folded appropriately.
· Ensures that customer’s that pick up their results fill the sign-out forms appropriately.
· Collates pending results by the close of business each day and ensure that these reports are attended at the start of business by the following day.

Skills & Competency

· Excellent customer service skills.
· Excellent marketing skills
· Good analytic, problem solving and decision making skills
· Attention to detail
· Proficiency in computer applications
· Good grasp of services offered by the organisation
· Good interpersonal and communication skills

Job Title: SENIOR ACCOUNTS OFFICER Job Description Looking for a Senior accounts officer who has hand on experience using accounting applications and management accounts Job Responsibilities include but not limited to the following

· Assists in preparation of monthly management report and accompanying schedules, worksheets and narratives, including “Budget vs. Actual” variance reports. Assist in providing follow-up and documentation of significant variance
· Verify, allocate, post and reconcile transactions
· Monitors and reports on outstanding accounts
· Carries out approved financial transactions.
· Prepares accounts receivables and accounts payables ledgers.
· Prepares income statements and balance sheets
· Updates account payable ledgers for all client services, including payments to suppliers/vendors.
· Prepares periodic bank reconciliations to ensure completeness and accuracy
· Prepares sales / lodgement reconciliation reports.
· Attends finance meetings and documents key information and decisions as required. Prepare debtors list and follow-up with the markets to get payment
· Maintains financial files and records.
· Acts to ensure that transactions are properly recorded and entered into relevant accounting application.
· Oversees the receipt of cash payments from customers, issues notification of payment and deposits cash in the bank on a daily basis.
· Prepares monthly payrolls and staff allowances/ benefit and ensures prompt payment of all salaries and allowances.
· Takes strict measures to ensure that all transactions and reports are transparent, accurate and timely.

Skills & Competency

· Proficiency in the use of relevant computer applications for financial reporting.
· Good knowledge of financial policies and procedures
· Good knowledge of accounting systems and practices.
· Good skills in variance and cost analysis.
· Proficiency in the use of financial spreadsheet applications
· Ability to work within tight schedules and timelines.
· Well-developed collaboration and communication skills. .
· Ability to work effectively in a team.
· Ability to meet deadlines and manage multiple tasks.
· Good negotiation skills.
· Interpersonal and people management skills.
Intuitiveness and attention to detail