Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Channels & Platform Monitoring Officer
Job ID: 53123
Location: Lagos Island, Lagos
Job Sector: Banking
Job Purpose
Key Responsibilities / Accountabilities
Support attainment of target transactional volume across all E-Channels:
Proactive tracking of transactional activity status and performance across all E-Channels:
Deliver tracking report on E-Channels transactional performance trend:
Deliver periodic technical training delivery to channel support stakeholders for optimal service delivery:
Ensure alignment of the team to business goals:
Review the quality and effectiveness of periodic prompt of stakeholders on transactional failure performance:
Ensure tracking and follow up on identification and resolution of processing issues on E-Channels:
Review and track vendor performance on adherence to stipulated resolution SLA:
Preferred Qualifications and Experience
Knowledge/Technical Skills/Expertise:
How to Apply
Interested and qualified candidates should:
Click here to apply
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