WAEC Office Practice Past Questions & Answers - Page 4

16.

The department in an organization that monitors the implementation of a company's policies is

A.

finance department

B.

marketing department

C.

administrative department

D.

research and development department

Correct answer is C

Administrative department is backbone of an organization. The administrative department is responsible for the management of the affairs of an organization such as a business or institution

17.

A letter from Mr Jack to convince XYZ company to employ Miss Zizi is

A.

a recommendation letter

B.

an order letter

C.

a letter of request

D.

a letter of appointment

Correct answer is A

A recommendation letter is typically written by an employer, professional business connection, teacher, coach or by someone else who can recommend an individual's work or academic performance

18.

In a closed office layout, workers enjoy

A.

better supervision

B.

better rapport

C.

relative comfort

D.

swift flow of work

Correct answer is D

Advantages of closed office layout:

- Privacy of the employees
- distraction-free work environment
- increase creativity of the employees
- the hierachical order is sorted out
- Health competition
- Lesser gossip in the office premises
- healthier for the employees
- increases concentration

19.

Which of the following activties does the handling of incoming mails involve?

A.

Addressing the envelope

B.

Enveloping the document

C.

Examining the content

D.

Dispatching the mail

Correct answer is C

The step or activities are:

- receiving the mail
- opening the mail
- scrutiny of contents
- date of stamping
- recording
- sorting and distribution

20.

The principles of office organization which requires workers to be assigned duties according to their skills and qualifications is

A.

delegation of authority

B.

flexibility

C.

specialization

D.

unity of control

Correct answer is A

Delegation of authority is the process of transferring responsibility for a task to another employee. The delegation of authority refers to the division of labour and decision-making responsibility to an individual that reports to a leader or manager