The communication channel in the diagram above is
vertical
diagonal
lateral
horizontal
Correct answer is C
The communication channel in the diagram below is lateral communication channel
General manager
↓ ↓
Personal manager marketing manager
The three components of a short report are the
introduction, body and findings
introduction, body and conclusion
terms of reference, body and conclusion
terms of reference, body and recommendations
Correct answer is B
A short report comprises of introduction, body and conclusion
Filing document according to dates is
geographical filing
subject filing
numerical filing
chronological filing
Correct answer is D
Chronological filing is a filing method whereby documents are filed according to date
The type of incoming mail that should be delivered to their addresses unopened is
urgent mail
personal mail
official mail
registered mail
Correct answer is D
Registered mail is a type of incoming mail that should be delivered to their addresses unopened. It is a type of mail that is sealed
Which of the following documents is handled by the receptionist?
Minutes of meetings
Telephone message pad
The manager's diary
Requisition form
Correct answer is B
Telephone message pad is one of the documents handled by the receptionist
WAEC Subjects
Aptitude Tests