You meet with the employee and explain that her negative behaviour is affecting not only her performance but that of the entire office. You express a sincere desire to help her during her rough patch on condition that she cooperate with you and improve her attitude.
You feel that since she is a very popular employee it is crucial that she be replaced temporarily or else office performance will suffer. You assign her to back office tasks for the time being and promise her that once her performance improves, you will re-instate her in her former position.
You call a staff meeting to talk about the negative atmosphere in the office. You single out the problematic employee and discuss her contribution to this atmosphere in the hope that her behaviour will improve.
You decide to let it blow over. She has been a consistently good employee until recently and you feel you need to "cut her some slack". Part of your job is to be sensitive to your employees' needs when necessary.
Correct answer is A
No explanation has been provided for this answer.
You do not accept the decision and send the training manager a furious e- mail demanding that she re-open the course for your employees as their performance is hindered by the delay in their training. You make sure to cc the executive director.
Since relations between you and the training manager are already strained, you decide to let the subject go this time and wait a few months until the next course opens.
You contact the manager of the other department, whose workers were selected for training instead of your employees. You try to convince him to let one of your employees take the course instead of one of his.
You talk to the training manager and try to understand the reasons for her decision. You explain the necessity of training for your department's performance and try to persuade her to let at least one of your employees attend the course.
Correct answer is D
No explanation has been provided for this answer.
You explain your personal situation to the director and apologise for the decline in the performance of your team. You ask to take a few days off to recuperate.
You make a decision to put aside your personal situation and consult other sales directors regarding their ways of coping with a volatile market. You devote yourself entirely to your work.
You update the director on the changes in the market and explain that there is nothing that can be done at the moment to improve sales.
You scold your team members for their poor performance and set new, more attainable sales targets in line with the changes in the market.
Correct answer is B
No explanation has been provided for this answer.
C → D → B → A
D → A → B → C
A → D → B → D
B → D → C → A
Correct answer is A
No explanation has been provided for this answer.
You decide not to respond to the critics in order to avoid unnecessary conflict.
You reprimand the employee for going over your head to the director and work to promote your idea with even more enthusiasm.
You meet the employee for a talk and explain that bypassing your authority is unacceptable.
Employees' trust in their manager is important so you decide to implement only some of the changes to keep the employees satisfied.
Correct answer is C
No explanation has been provided for this answer.