Yes-Africa Global Resources Company Job Vacancies for Customer Service Representatives

Yes-Africa Global Resources Company, we are a global empowerment company committed to helping people take control of their personal and organizational goals. We are recruiting to fill the position of: Job Title: Customer Service Representative Location: Lagos Job Description

• Serves customers by providing product and service information; resolving product and service problems.
• Customer Service Representative Job Duties:
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.

• Customer Service
• Product Knowledge
• Quality Focus
• Listening Skills
• Phone Skills
• Resolving Conflict
• Analyzing Information
• Problem Solving
• Market Knowledge
• Documentation Skills