Willow Wood Hotel Recruitment for Hotel Duty Manager
Willow Wood Hotel is situated at the La Monde Crescent, orlu road, Owerri, close to the Imo state Government house, Imo State Nigeria.
We have exquisite executive rooms which feature a wide range of amenities and upscale facilities with ultra modern accommodation to help you rest, recover and refresh. We are recruiting to fill the position below:
Job Title: Hotel Duty Manager
Location: Owerri, Imo State
General Description
Assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.
Successful candidate will provide leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.
Responsibilities:
- Manage and monitor activities of all employees in the Front Office department and other departments, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
- Direct and oversee all hotel operations to ensure guest satisfaction and safety in the absence of superiors.
- Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
- Maintain a professional and high quality service oriented environment at all times.
- Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
- Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
- Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward.
- Ensure the accurate completion of the daily night audit in a timely fashion.
- Must be able to perform the full night audit if needed.
- Oversee preparation of daily summary reports.
- Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
- Should Show Initiative, Problem Solving, Staff Training, Team Leading.
- Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
- Be aware and able to enforce all fire-life-safety procedures.
- Remain current in all updates with regards to new procedures and training.
- Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.
Prerequisites :
- Must be able to communicate in English writing and speaking and other languages are advantages. Good personality and
Education:
- Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.
Experience:
- At least 3 years experience as Front Office experience in supervisory/management capacity in a Hotel is required.
- Previous customer service and general computer experience required.
How to apply
Interested and qualified candidate should send their CV to
[email protected]