Vacancy For Network Field Engineer at Teltwine Networks Limited


Teltwine Networks Limited is an IT and Telecommunications Infrastructure Solution Provider, with proficiency to provide a broad spectrum of world-class telecommunication products and services especially in the areas of installation and maintenance of telecommunication switching and transmission equipment such as telephone exchanges, (Switches, Gatekeepers, GSM Base Transceiver stations) V-SATs, Carrier Grade Microwave Radios, Copper and Fibre Optic cable splicing and termination to corporate organizations.
Job Title: Network Field Engineer
Location: Lagos
Job Summary: As a successful Field Engineer you are:
  • Passionate about delighting clients with quality service IT support and customer service skills.
  • Innovative and embrace change. You are able to identify opportunities to improve efficiency.
  • An avid learner with a strong desire to learn about new solutions and technologies.
  • Eager to communicate problem resolutions and next steps in a positive, clear and timely manner.
  • Able to manage the expectations of your clients and you meet those expectations.
  • Composed and able to maintain your professional demeanor under stress.
  • Technically savvy and able to troubleshoot and install equipment such as  UBNT, Cambium, Cisco, Mikrotik and others.
Responsibilities: Your day-to-day responsibilities will include:
  • Delivering consistently excellent customer service to your clients, from the first service request of the day to the last one of the day.
  • Managing client’s technical requests.
  • Following-up on outstanding requests and ensure your client is happy with the resolution.
  • Supporting clients on-site or remotely; Traveling to client sites throughout the day is required.
  • Working with advanced engineers to troubleshoot more complex client problems.
  • Assisting with in-house projects to keep improving our network and processes.
  • Maintaining up-to-date knowledge base by documenting all issue resolutions; Creating tip sheets and IT training documents.
  • Configuring and troubleshooting.
  • Deploying new equipment.
Skills and requirements:
  • This position does require the flexibility to work an 8 hour shift between the hours of 7 am - 7 pm as well as assisting with scheduled after hours work.
  • Exceptional customer service skills, and a positive "can-do" attitude
  • Communicate troubleshooting clearly to both technical and non-technical parties (required)
  • Network support experience (VPN, WAN, LAN)
  • Expert Googler! (required)
  • Experience with common network infrastructure protocols such as DNS, DHCP, FTP, SSH
  • Demonstrated ability to apply TCP/IP and switching/routing concepts to solve complex network problems
  • Solid troubleshooting experience with the ability to handle different technical concerns of the customers
  • Multi-tasking capabilities; Able to manage resource issues and multiple priorities with little or no direction
  • Must be self-motivated and highly organized
  • Must be able to work autonomously and as a team member
  • Ability to exercise judgment and make sound decisions under pressure
  • Good communication skills- both oral and written; Effective listening skills
Preferred experiences:
  • Knowledge of Active Directory, Exchange, Office 365 and MS Office
  • Familiarity with locating and using Microsoft KB and TechNet resources
  • PC and server hardware troubleshooting
  • Windows desktop troubleshooting skills (understanding the Windows registry, user profile troubleshooting)
    How To Apply Interested and qualified candidates should send their CV's to: [email protected]
Application Deadline 15th of October, 2018