Call Center Agents recruitment In A Leading Financial Institution

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Workforce Group - Our client, a leading Financial Institution, is currently in need of suitably and qualified candidates to fill the position below:     Job Title: Call Center Agent Location: Lagos (Island and Mainland) Job Descriptions

• He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
• We are in need of suitably and qualified candidates to fill the role of a Contact Center Agent (Igbo Language and any other major language in Nigeria).
• He/She will be the liaison between the organization and its current and potential customers.

Responsibilities

• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs clarify information; research every issue and providing solutions.

Requirements

• One or two years’ experience working in a related job role.
• Must be fluent in English, Igbo and any other major Language
• Must be resident in Lagos.
• HND/B.Sc in any discipline.
• Must not be more than 28 years old.
• Excellent spoken English with impressive interpersonal skills.

Remuneration Attractive Basic pay and other benefits.     How to Apply Interested and qualified candidates should: Click here to apply   Application Deadline 17th November, 2018.

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