Vacancy For Call Center Agent In A Leading Electronics Manufacturing Company

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Willers Solutions Limited - Our client, a leading Electronics Manufacturing company located in Lagos is looking for qualified candidates to fill the position below:     Job Title: Call Center Agent (French/Portuguese) Location: Lagos Job Description

• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Answer incoming calls and respond to customer’s emails
• Must be able to speak fluently French / Portuguese Language
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources

Requirements

• Min of OND or its equivalent in any related discipline. E.g Linguistics, Classics, Modern European Languages e.t.c.
• Must be proficient in speaking French or Portuguese Language.
• Good Communication Skills
• Intermediate Computer Skills.

    How to Apply Interested and qualified candidates should forward their CV (MS Word Format) to: [email protected] Using "Call Center Agent (French) Or Call Center Agent (Portuguese) as the subject of the mail depending on the preferred language of expertise.   Application Deadline 6th November, 2018.   Note: Only qualified and interested candidates with proficiency in speaking French or Portuguese Language should apply.

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