Vacancies at Possible and Affordable Solution Limited

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Possible and Affordable is one of the best indigenous furnishing company in Nigeria.We Design, Produce and Sell furniture to suit all spaces. We also serve as the best agent for Interior Solutions/decorations that promises outstanding quality, beauty, and class to all clients at a very affordable price. We are concerned with value, functionality, and Aesthetics. We are recruiting to fill the position of: Job Title: Customer Service Representative - Direct Sales Location: Lagos Job Description

• Manage large amounts of incoming calls.
• Assist with placement of orders, refunds, or exchanges.
• Inform customers of deals and promotions.
• Work with the customer service manager to ensure proper customer service is being delivered.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take payment information and other pertinent information such as addresses and phone numbers of customers.
• Handle product recalls/ Attempt to persuade customer to reconsider cancellation.
• Follow communication procedures, guidelines and policies
• Compile reports on overall customer satisfaction

Qualifications/ Requirements

• Minimum of OND
• Proven customer support experience
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively

Job Title: Customer Service Representative - e-Commerce Location: Lagos Job Description

• Respond to all customer inquiries regarding orders, billing inquiries and technical problems via email/ social media.
• Review requests, contact customers to clarify requests, ensure all necessary information required to process requests are included and route such to the appropriate department.
• Must be familiar with Web and Social platforms support and various system applications.
• Document all customer complaints as appropriate and escalate, according to established standard operating procedures.
• Rely on instructions and pre- established guidelines to perform the functions of the job.
• Work under immediate supervision; typically reports to a supervisor or manager.
• A certain degree of creativity and latitude is required.

Qualifications

• Minimum of OND
• Should possess excellent computer skills
• Should be very active on social media - Facebook, Twitter, Instagram etc
• Should possess excellent communication skills

Note: Only candidates that meet our requirements will be contacted.Also, ONLY Lagos residents will be considered. How to Apply Interested and qualified candidates should forward their CV's and Cover letters to: [email protected] using the job title as subject of the mail. Application Deadline: 12th May, 2017.

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