Vacancies at OTENS Farm, 13th May, 2019

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OTENS Farm is currently seeking application from suitably qualified candidate to fill the position below:     Job Title: Marketer Location: Lagos Job Description

• The Marketing Executive oversees day to day marketing activities for the marketing department.

Duties of the Marketing Executive

• Producing an accurate summary of total spend at the end of a marketing campaign.
• Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met.
• Assisting in the production of ongoing competitor analysis and reporting, with particular reference to pricing, presentation and promotion.
• Planning, developing and implementing effective marketing communication campaigns.
• Using the full marketing mix for the company’s marketing communications
• Writing copy for all marketing collateral, including brochures, letters, emails and websites.
• Understanding the product and customer profile and write thorough specs for each.
• Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur.

Requirements of the Role

• Degree in Marketing would be an advantage as would CIM qualification.
• Previous experience in a similar role.
• Strong project management/organisational skills.
• Ability to use spreadsheets to analyse data and spot trends.
• Understanding of customer segmentation.

Application Deadline 20th May, 2019.     Job Title: Process Improvement Manager Location: Lagos Job Description

• The process improvement manager position is responsible for leading the continuous improvement initiatives of the claims department.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Support development of, refine and document claims department policies and practices. develop and promote adoption within the organization of claims best practices.
• Implement smooth, speedy and efficient workflow in all areas of the claims department. coordinate with division workflow manager to coordinate the claims department’s imaging/workflow program and related systems to ensure successful implementation and ongoing maintenance and support.
• Develop and manage claims department training and quality assurance, including supervision of the training coordinator and the quality assurance coordinator.
• Manage and monitor senior business analysts and claim system development, enhancements, process and system procedure guides.
• Assist vice president with managing, selecting and negotiating contracts, services and pricing for claims department vendors.
• Perform special studies and projects to improve claims assumptions, adjudication and practices.
• Assist in problem-solving on related topics between user departments,service departments.
• Assist in research and theory testing.

Competencies

• Problem Solving/Analysis.
• Technical Capacity.
• Leadership.
• Thoroughness.
• Customer/Client Focus.
• Organizational Skills.
• Presentation Skills.

    Job Title: Direct Marketing Manager Location: Lagos Job Description

• The direct marketing manager oversees all aspects of direct marketing for an organisation from inception to the delivery of direct campaigns.

Duties

• Devising direct marketing campaigns in line with the organisation’s marketing strategy.
• Sending targeted campaigns to specific individuals based on lead scoring.
• Analysis of data with which to base campaigns on.
• Maintenance of the lead database ensuring all leads are fully qualified.
• Establishing criteria for the qualification of leads.
• Amending lead qualification following the analysis of campaign data.
• Making sure all direct marketing falls within brand guidelines.
• Ensuring all direct marketing campaigns stay within budget.
• Reporting on campaign KPI’s and overall return on investment.
• Preparing and implementing schedules for all direct marketing campaigns.
• Ensuring all campaigns are sent on deadline and within budget.

Requirements

• Previous experience working in the same or related industry.
• Extensive direct marketing experience.
• Strong understanding of the marketing mix and where direct marketing fits within this.
• Excellent interpersonal skills and the ability to work well with multi-functional teams.

Application Deadline 21st May, 2019.     Job Title: Customer Care Manager Location: Lagos Job Description

• Maintains customer satisfaction by providing problem-solving resources; managing staff.

Job Duties

• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends.
• Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques;detecting and diagnosing network problems.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes information systems and organization mission by completing related results as needed.

Skills and Qualifications

• Customer service, process improvement, decision making, managing processes, staffing, planning, tracking budget expenses, analyzing information , developing standards, help desk experience and emphasizing excellence.

Application Deadline 22nd May, 2019.     How to Apply Interested and qualified candidates should send their CV to: [email protected]   Note: Applicant must be Lagos State resident.

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