Stanbic IBTC Job Vacancy for a Graduate Officer, IT Production, February 12th 2013

Stanbic IBTC is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African
continent.
We are recruiting for the position of:

Job Title: Officer, IT Production
Job ID: 10546
Purpose of Job

• To process data by running End of day activities on application systems, take backup of databases, generate reports, print and circulate.
• Ensure that all work request / incidents logged in Remedy are responded to and resolved within the agreed time frame. Also ensure that calls are escalated and communicated to the required support area and user.
• Provide high level competency with regard to application systems monitoring.

• Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics.
• Experience in Finacle Banking Application will be an added advantage.
• Proficiency in MSSQL server, ORACLE, Sybase and Crystal Report.
• Professional qualification will be an added advantage.
• Minimum of 2 year post qualification experience.

• Good leadership skills
• Strong organizational skills
• Strong troubleshooting skills
• Customer focused
• Integrity
• Ability to work under pressure
• Interpersonal skills
• Good leadership skills
• Good written and oral communication
• Results Oriented

• Must be service oriented
• Good knowledge on ITIL processes.
• Strong customer focus and ability to manage client expectations.
• Self motivation and able to work under little supervision.
• Ability to interact with users at all levels
• Issues Management.
• Good multitasking abilities.
• Proficiency in the use of Microsoft software.
• Relationship Management.
• Good logic and problem solving skills.
• Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously.