Specialist, Customer Service Training at Green Africa Airways Limited

Green Africa is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.

We are recruiting to fill the position below:

Job Title: Specialist, Customer Service Training

Location: Lagos, Nigeria
Experience Level: Professional

Job Role

• Conduct Customer Service training (inclusive of Image Training) for newly hired cabin crew and for the recurrent training Programme
• Conduct Training Need Analysis to identify trends and review content to develop course(s) for closing gaps in training
• Participate in the preparation of training content
• Conduct regular evaluation, assessment, and service checks on all crew (Line Trainers, SCCMs and CCMs)
• Conduct other need-based training related to gCulture, leadership training, short training capsules for the cabin crew
• Assist with the Mystery Shopping Programme/ any other evaluation Programme for analysis & inference of the reports/feedback.

Qualifications

• Minimum of Bachelor's Degree or an equivalent HND (Higher National Diploma).
• At least 7-10 years of experience as a member of an operating cabin crew, with prior training or supervisory experience is required.
• Satisfy all prerequisites for initial cabin crew qualification.
• Proficient in Microsoft Office Suite
• Excellent interpersonal skills and the ability to operate effectively in a multicultural environment
• Fluent in written and spoken English – additional languages are an advantage.

Skills:

• Communication
• Problem solving
• Managerial
• Interpersonal
• Customer Services
• Organisation
• Presentation

How to Apply
Interested and qualified candidates should:
Click here to apply