Call Center Agent at Green Africa Airways Limited

Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Lagos
Job Type: Full-time
Job function: Commercial Studios

Job Role

• Handling inbound and outbound calls
• Providing information about Green Africa's products and services
• Following communication scripts and procedures to ensure consistency and quality of service
• Identifying and escalating issues to the appropriate channels for resolution
• Staying updated with product knowledge, company policies and industry trends to provide accurate information to gCustomers.
• Resolving gCustomers complaints and issues effectively
• Maintaining accurate and detailed records of gCustomers interaction and transaction

Qualifications

• B.Sc Degree or HND in any related field
• Excellent conflict management skills
• Resilience to prioritize tasks and complete them in a high-pressure environment.
• Exceptional Communication and Interpersonal skills
• Great attention to details and a result driven approach

How to Apply
Interested and qualified candidates should:
Click here to apply