Senior Manager, Operations at Ekovolt

Ekovolt is an enterprise technology services company empowering businesses online by providing affordable and reliable connectivity, together with local cloud and work productivity solutions.

We are recruiting to fill the position of:

Job Title: Senior Manager, Operations

Location: Yaba, Lagos
Employment Type: Full Time

Job Description

• Primary lead on sales and marketing behind the company's professional and data center services. Lead company's technical operations, business development, general administration, business, and project planning. 
• Effectively communicate and collaborate with internal stakeholders and departments to create smooth and efficient workflows; maintaining follow-through and timely action to ensure they meet deadlines, set forth by executive management 
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. 
• Develop documentations, work flows, process flow to smooth operations if required.
• Provide special project leadership and support as needed. 
• Establish best-practice methodologies based on metrics-based KPIs for incident/change/problem management in a 24x7, high-availability, critical production environment 
• Strong understanding of budgets and financials, and measuring business value with the ability to manage projects to budgets 
• Manage relationships with various businesses to meet business goals. 
• Create targeted business development and marketing strategies. 
• Handle Government Relations and Corporate Affairs. 
• Present sales, revenue and expenses reports and realistic forecasts to executive mmanagement team. 
• Mentor, manage and motivate a high-performing team of managers and engineering professionals and set clear priorities to achieve department goals and KPIs 
• Work closely with all departments to proactively ensure network operations capabilities are capable of handling emerging and future business requirements. 
• Ensure service-level targets are met, and address all service-level complaints. 
• Provide subject matter expertise in interactions with partners and customers, program manage collaboration projects externally and internally. 
• Manage oversight of complex network operations processes based on a combination of vendors, custom solutions, and internal resources. 
• Support adoption of new technologies and tools, and recommend capability improvements to network and security operations. 
• Analyze network from a cost, capacity, and forecast perspective, and evaluate new network operations technologies and applications. 

Qualifications

• Bachelor's Degree is required. IT, Business IT, Network, Telecommunications  
• MBA would be plus. 
• Strong Leadership and Initiative Skill. 
• Proficient in MS office applications (Word, Excel, Power Point and Outlook. 
• Excellent market communication, presentation and negotiation skills. 
• Knowledge of Telecom/ISP business, related technologies, business planning. 
• Experience in Telecommunications or IT Professional Services would be preferred. 
• Motivated professional, organized, ability to write well, and have an effective time management. 

How to Apply
Interested and qualified candidates should:
Click here to apply