Senior Facility Manager at International Facilities Services (IFS)

⏲ Nov 20, 2023, 3:52 PM
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International Facilities Services (IFS) is an International Facilities Management company operating global standards to a wide range of clients in Nigeria, Ghana, South Africa and the Middle East.

We are recruiting to fill the position below:

Job Title: Senior Facility Manager

Location: Lagos
Employment Type: Full-time

Main Purpose of Role

Source for new projects, aggressively canvass and obtain new businesses for the company in line with targets as communicated from time to time
Responsible for the overall planning, implementation, completion and profitable execution of projects and new/existing contracts meeting and exceeding customer expectations
To ensure the satisfaction of internal and external customers on the different FM projects

Summary of Duties and Responsibilities
Key Result Areas:

Facility Management Operations:

Plan, Design and implement operations strategies and action plans to insure that the operations group supports strategic imperatives.
Design, Establish and monitor SOPP for all sites
Deliver excellent operations and handover to operations department to cover;
Strategy, Plan and Program for the Preventive, Corrective and Restorative maintenance for all client assets by establishing a comprehensive asset register and SOPP for all client assets including all Mechanical, Electrical, Civil, Power both soft and hard services
Establish framework and onboard client sites on IFS CMMS/CAFM
Support operations for ongoing facility management activities after transition from project to operations.

Business Development and Marketing:

Aggressively canvass and obtain new businesses for the company in line with targets as communicated from time to time
Manage existing relationships to ensure maximum customer satisfaction to get new businesses from existing customers
Conduct on an on-going basis formal and informal competitor analysis, market research, market trends, emerging market leaders etc.
Review and implement on an on-going basis market penetration strategy for all identified market sectors
Ensure all business correspondence is turned around within 24hours of commission. RFI are prepared at least 72 hours ahead of expiration.
Ensure review of all major tenders with Project Director/CEO.
Prepare list weekly and develop leads for new business
Use all available means to follow up aggressively on contacts
Aggressive daily salesmanship of all identified prospects
Develop new channels of business

Business Quality Assurance and Control:

Visit sites to ensure service delivery is in line with laid down standards
Conduct periodic objective site assessments
Report on site performance periodically
Keep and regularly update important contacts within client organizations
Ensure timely and regular quality assurance contacts with relevant client contacts
Conduct periodic formal and informal service level evaluation
Manage customer relations proactively in cooperation with relevant units and departments
Maintain project quality control by reviewing and making necessary adjustments on design drawing
Ensure electronic and hard copy customer feedbacks
Ensure immediate and timely remedy of all clients' complaints
Report on an ongoing basis on all service gaps with other relevant units and departments

Project Management:

Design and Develop project initiation document /charter, and detailed project plan for all new contracts and existing excellence/efficiency projects for existing projects using PMP methodology
Document creation and management for all executed projects and contracts including lessons learnt, Issues and Exceptions
Creation of market attractiveness for new or proposed projects/contracts.

Requirements