Recent Vacancies In A Reputable Health Maintenance Organization, 22nd August, 2018

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Pivotage Consulting - Our client, a Health Maintenance Organization established with the objective of becoming the HMO of choice for corporate entities and private subscribing enrollees, is currently seeking to grow its team by hiring experienced personnel for the position below:     Job Title: Client Service Executive Location: Lagos Type: Full Time Job Category: Intermediate Level Reports to: Head of HR/Administration. Job Summary

• The Client Service Executive is saddled with the responsibility of projecting the brand impression of the company to the customers /Visitors through exceptional client service delivery.
• The job holder is expected to give a lasting impression to the customers about the company, its people, product and services.

Job Requirements & Responsibilities This role requires the occupant to:

• Answer telephone calls and transfer calls or enquiries as appropriate.
• Receiving medical claims from Providers and all packages dispatched via courier.
• Monitor visitor access
• Provide clerical support to claims department.
• On a daily basis send soft copies of company marketing materials to pre-agreed prospects
• Prepare correspondence and documents as required from time to time.
• Control inventory relevant to the reception area.
• Maintain confidentiality with regards to client information.
• Support the Marketing / Business Development unit in generating new business leads
• Direct people to their correct destination.
• Create and ensure a good organizational impression to visitors
• Manage the entire activities of the reception/front desk.
• Perform other administrative support tasks, such as keeping appointment calendars

Requirements The Ideal Person should have:

• Minimum academic qualification of a B.Sc. degree in any discipline.
• 2 years post-NYSC work experience in a related role, preferably in a similar organization.
• A positive outlook, pleasant, friendly and confident personality with good carriage.
• Good interpersonal skills
• Exceptional Customer handling skills
• ICT skills – (able to use MS Suite Word, PowerPoint, Access, Excel)
• Excellent problem solving skills
• Excellent oral communication skills

Remuneration Salary is very competitive and attractive     Job Title: Marketing Executive Location: Lagos. Type: Full Time Job Category: Intermediate Level Department: Marketing Department Reports to: Head, Operations & Business Development Job Summary

• This role is primarily designed to support the execution of Business Development goals and the actualization of companywide enrolment targets.

Job Responsibilities This role requires the occupant to:

• Work as a member of the Sales / Marketing team to achieve business and market growth targets for the organization.
• Meet specific targets for bringing in new clients monthly.
• Negotiate contracts with potential clients to secure new business.
• Achieve significant Market penetration in accordance with set targets.
• Use sales forecasting or strategic planning to ensure the sales and profitability of HMO Plans or services.
• Carry out environmental scans and develop products as necessary to meet the needs of the target market(s).
• Participate in promotional activities, trade shows, working with agents, advertisers to market company products
• Participate actively in economic or commercial surveys to identify potential markets for plans and or services.
• Through customer engagement/feedback, generate idea concepts for new products/niche markets
• Generate reports to update management on the activities of the unit and proffer advice for business generation and overall marketing and people resourcing strategy.
• Carry out any other duties assigned by Management from time to time.

Requirements The Ideal Person should have:

• Minimum academic qualification of a B.Sc. in any Medical or related degree, Marketing or any Social Science course.
• 2 years post-NYSC work experience in a related role, preferably in a similar organization or generally in the Health sector.
• Good presentation skills
• Outgoing and people oriented personality
• Excellent customers service skills and outstanding interpersonal skills.
• Excellent problem analysis and solving skills
• Intermediate Knowledge of Microsoft office packages.
• Possess high degree of accuracy and attention to details.
• Excellent oral and written communication skills
• Knowledge of Sales/Marketing and Relationship Management.
• Financial Planning skills.

Remuneration Salary is very competitive and attractive     Job Title: Medical Coordinator Location: Lagos Type: Full Time Job Category: Senior Level Reports to: Head of Medical Service Job Summary

• This role is responsible for ensuring 100% Client Retention and Pro-actively ensure cordial relations with existing and potential Clients.

Job Responsibilities This role requires the occupant to:

• Carry out on a quarterly basis for all clients, structured preventive Health programmes and provide Health improvement goals / feedback to Clients;
• Ensure that client contracting processes such as with existing businesses, new businesses and all variety of pre- and post-engagement documentation are closed out and executed in a timely manner;
• Track on a per client basis encounter and utilization data, identify and report unusual events to management;
• Based on client feedback; provide strategic input into company products and benefits which will impact positively on service delivery standards;
• Supervise and report on bi-annual patient satisfaction surveys and provide action plans for improvement.
• Supervise and actively effect the production of weekly news-letters in line with the World Health Organization Calendar on preventive Health information and topical Health care matters.
• Carry out presentations with the marketing team prospecting for new business transaction.
• Generate new businesses.
• Provide input into the process improvement initiatives of the company.
• Work closely with Account / Billing units in order to ensure that clients settle all financial obligations as at and when due.
• Carry out key and prospective client presentations in collaboration with the marketing team(s)
• Monitor excluded services delivered on approval by and ensuring prompt payment by Client;
• Constantly seek for ways and means of generating referrals and new additional business (Premium and non- premium) from existing clients.
• Communicate with clients and develop working relationships;
• Identify and escalate priority issues;
• Obtain and ensure that you have a thorough grasp of regulatory Operational guidelines, departmental policies and practices and maintain accurate documentation for compliance;
• Develop and Evaluate Patient’s satisfaction and quality of care provided for them;
• Resolving provider and enrollee complaints and grievances promptly and provide input for associated business process improvement activities.
• Perform all other related functions as assigned by your supervisor from time to time.

Job Requirements The Ideal Person should have:

• A Medical Degree (MBBS or MBChB) or its equivalent from a recognised University or Medical School.
• NYSC certificate or certificate of exemption
• Must be a Medical Doctor with 2 years post-NYSC work experience in a related role, preferably in a similar organization or generally in the Health sector.
• Good presentation skills
• Proficient knowledge in Health Care Management
• Good oral communication skills
• Proficient knowledge in computer applications especially Microsoft Word and Excel
• Good interpersonal relationship skills;
• Strong grasp of Medical and Clinical terminologies and procedures.

Remuneration Salary is very competitive and attractive.     Job Title: Team Lead, Marketing Location: Lagos Type: Full Time Job Category: Senior Level Department: Marketing Department Reports to: Head, Operations & Business Development Job Summary

• Responsible for the development and coordination of strategy for the sales and marketing team to achieve it sales target and implement business development plans set by the management from time to time.

Job Requirements & Responsibilities This role requires the occupant to:

• Lead and manage a team of Sales / Marketing staff to achieve optimal business and market growth targets set by the organization.
• Market Metro Health’s various Health Plans in achieving significant Market penetration in accordance with set organizational goals.
• Identify, develop and evaluate market strategy based on the knowledge of established objectives, market characteristics, cost and make up factors.
• Use sales forecasting or strategic planning to ensure the sales and profitability of HMO Plans or services.
• Analyze business development, monitor market trends, carryout environmental scan and develop products as necessary to meet the needs of the target market.
• Ensure effective communication of clear instructions to team members and provide feedback where necessary.
• Provide and support team members with needed training and also ensure training is put into use to ensure significant market improvement.
• Coordinate and participate in promotional activities, trade shows, working with developers, advertisers to market company products
• Conduct economic or commercial surveys to identify potential markets for plans or services.
• Implement marketing activities and policies to promote plans and services
• Negotiate contract with potentials clients to increase portfolio for new business.
• Produce reports to update management on unit activities and proffer solutions for business generation and overall marketing and people resourcing strategy.
• Generate and supervise the processing of invoices for clients and also expected to have similar oversight function with team members in ensuring that such invoices are reviewed, prepared and discharged within the time frame stipulated by the Business process guidelines.
• Carry out any other duties assigned by Management from time to time.

Requirements The Ideal Person should have:

• Minimum academic qualification of a B.Sc. in any medical or related degree, marketing or any social science course
• 5 years post-NYSC work experience in a related role, preferably in a similar organization or generally in the Health sector
• Good presentation skills
• Outgoing and people oriented personality
• Supervisory & leadership skill
• Knowledge of Sales Planning and Relationship Management skills
• Financial Planning skill.

Remuneration Salary is very competitive and attractive     How To Apply Interested and qualified candidates send their CV's and a recent passport size photo to: [email protected] Using the Job Tittle as the subject of your application   Application Deadline 31st August, 2018.   Note: Please ensure CVs are in MS Word format.

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