Recent Job Openings at DynamicPlus Advisory, 17th September 2019

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DynamicPlus Advisory is a professional consultancy that provides strategic and cost effective business solutions to start-ups as well as small and medium sized businesses by Studying their businesses, understanding their individual needs, and providing them with the necessary customized solutions to their Human Resources needs. We are recruiting to fill the positions below:     Job Title: Data Analyst Location: Lagos Job Description

• Identify, compile and evaluate data and trends to support the organization in business decision taking;
• Monitor user engagement levels from both website traffic, chatter and email communications;
• Generate online sales report;
• Analyze trends in customer purchases, and evaluate changes in the online retail market;
• Trace new member subscriptions, cancellations and supervise retention of clients;
• Identify gaps in the organizations’ SEO strategy across website and measure all results;
• Improve online visibility through on page improvement and track search rankings;
• Liaise with the Marketing team in gathering data from activations, and other ATL and BTL activities;
• Report to the Director of Logistics on client preferred products, to ensure availability of such;
• Regular data extraction from google analytics, salesforce, internal database and any other relevant data gathering technique;
• Prepare and present weekly reports and analytics to senior management;
• Other duties as assigned.

Requirements

• Degree in Computer Science or any relevant field
• Minimum of 2 years work experience in the ecommerce industry as a data analyst

    Job Title: Marketing Manager Location: Lagos Job Description

• Carry out research on industry trends and demand for goods and services;
• Work with marketing communications and advertising agencies in the development and execution of online, ATL and BTL marketing strategies to promote the Company brand and services;
• Ensure terms of agreement with marketing agencies are strictly adhered to and all agreed targets met;
• Liaise with the marketing agencies in the recruitment of vendors in assigned territories;
• Supervise the product training of all recruited vendors;
• Research and formulate ways to optimize client experience;
• Prepare and demonstrate presentations of various marketing strategies to senior management;
• Stays abreast of changes in the ecommerce marketing environment, and adjusts marketing plans accordingly, to best serve the objectives of the organization;
• Oversee aspects of the website as it relates to the advertising campaigns and recruited vendor relationships;
• Supervise Marketing Officers in the department;
• Suggest products that are of interest to clients based on information gathered in the field;
• Track product sales and report accordingly;
• Prepare and present weekly/monthly and quarterly reports on all vendors and agencies being supervised across regions;
• Carry out other duties as assigned.

Requirements

• A Degree in Marketing or any relevant field
• Minimum of 4 years work experience in similar role in the Ecommerce industry with at least 2 years in a supervisory role
• Relevant certification are an added advantage

      Job Title: Customer Service Manager Location: Lagos Job Description

• In charge of creating scripts to provide support to clients through phone calls, emails and online chat;
• Drive initiative to improve day to day customer service processes;
• Constant evaluation and analysis of systems i.e. chat service to ensure it is maximized;
• Utilize customer service and web technologies to increase customer satisfaction;
• Maintain accurate records and documents on all customer service activities and discussions;
• Develop customer satisfaction goals and coordinate the team to meet them on a steady basis;
• Assess service statistics and prepare detailed reports
• Provide help and advice to clients on the Company’s services;
• Develop and implement customer service procedures, policies and standards for the Company;
• Create and implement a monthly reward system for outstanding junior colleagues in the department;
• Communicate courteously with clients by telephone and email;
• Investigate and resolve customers' challenges, which may be complex or long-standing problems;
• Responsible for consistent after sales follow up with all registered clients to ensure optimal client satisfaction;
• Work with Customer Service Officers and other relevant departments to ensure delivery of high customer service standard across board;
• Responsible for developing and maintaining a database of clients to send good wishes from the Company on special days;
• Analyze data gathered to determine the level of customer service being provided by client-interfacing staff;
• Render weekly customer services activity and monthly analysis reports to the Director of Operations and other relevant managers;
• Meet regularly with other managers to discuss possible improvements to the customer service culture of the Company;
• Any other duties required by management.

Requirements

• A Bachelor's Degree in a relevant field from a reputable tertiary institution
• Minimum 4 years’ experience in similar role with at least 2 years in an ecommerce environment
• Professional certification in Customer Relations is a plus

      Job Title: Investment Officer Location: Lagos Job Description

• Cross sell all the financial products of the Group:- Liability generation, Loans and Leases,
• Shares/Stocks/Bonds (Federal, State & Corporate), Treasury Bills, FGN Savings Bonds, FX etc
• Understand customer needs and provide products and services to satisfy clients’ needs and achieve
• business objectives
• Ensure that Customers do not default in their obligations to repay loans
• Management of allocated clients’ accounts in a most professional manner.
• Pitch for business relationships with Local Corporates, PFA’s, Insurance companies, and other non-financial institutions;Financial Institutions (Institutional Sales & Marketing) etc.
• Attain targeted sales goals, performance targets and customer satisfaction through the effective
• management of resources

Requirements

• A graduate of Marketing or any relevant field from a recognized institution
• Minimum of three years working experience as a Marketer in a financial institution
• Ability to meet sales target.

      How to Apply Interested and qualified candidates should send their CV to: [email protected] and [email protected] using the Job Title as the subject of the mail   Application Deadline  25th September, 2019.

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