Online Team Lead in a Leading Party Supplies Company

Owens and Xley Consults - Our client, a leading Party Supplies company, well known for their quality and affordable party gift and decoration item, is recruiting suitably qualified candidates to fill the position below:  

Job Title: Online Team Lead Location: Ikoyi, Lagos

Job Description

• S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.
• The Online Team Lead will manage interactions with customers through the company’s digital channels.

Key Responsibilities

• Responds to customers enquiries via website or social media with approval from the Business Director
• Create and post content and videos on the social media platforms
• Manages and resolves client complaints
• Follow up on customers to get feedback post service delivery
• Other tasks as assigned.
• Manage customer engagement for all social media platform
• Receive online orders, process orders and ensure the items are delivered to the customers
• Communicates orders to the operations team for delivery
• Ensures customer satisfaction at all times
• Resolve customers’ complaints

Educational Qualification and Experience

• 1-2 years’ experience in direct sales, digital marketing or customer service
• Experience in the retail industry is a plus
• HND or B.Sc. in any related discipline

Skills and Abilities:

• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Good initiative, time and stress management skills
• Digital marketing skills
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.

Work Conditions

• May be required to work overtime.

Remuneration

• N60,000 / month

 

How to Apply Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.

Ikoyi, Lagos State