Ongoing Recruitment at MOD Group, 26th April, 2018

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MOD Group is a group of four companies namely: Westerfield College, one of the top three sixth form (post-secondary) colleges in Nigeria; Degrees and Careers, an educational platform that provides free career guidance and counselling to students and their parents; MOD IELTS Test Center, an accredited IELTS TEST Center in Nigeria which is also Nigeria’s only Private IELTS Testing Centre and MOD Education, an international education outsourcing company representing a list of Universities in UK, USA, Canada, Europe, Spain and Australia. We are currently seeking applications from suitably qualified candidates, to fill the positions below:       Job Title: Client Relationship Officers Location: Lagos, Abuja and Port-Harcourt Job Description

• Plan and effectively execute an integrated marketing program to enhance recruitment and generate positive result in numbers term.
• Identify new market opportunities so they can be addressed through appropriate integrated marketing and sales activities i.e. conduct market research
• Deliver on monthly targets in terms of student recruitment to all destinations
• Initiate, develop and manage new and existing relationships with IELTS partners
• Represent the organization at events, exhibitions and educational institutions.
• Prepare and provide regular reports including marketing plan summary, sales updates, competitive analysis etc. for the Marketing Manager and Team Leads
• Follow up with Contact Center Staff in terms of candidates complaints and enquiries
• Branch Monthly target.

Qualifications:

• A minimum of first degree in any management science/social science related discipline preferably in mass communication, Business administration and Marketing.
• Minimum of 3 years Post NYSC cognate marketing experience. Two out of which should be in an educational environment.

Knowledge, Skills & Attitude

• Proven knowledge and application of a wide range of marketing techniques and concepts
• Proven business awareness with commercial acumen
• Strategic thinker with superb ability to micro manage and ensure operational excellence.
• Ability to demonstrate oral and written communication excellence to staff and non-staff.
• Ability to coach and develop colleagues and delegate accountability to encourage staff
• Good grasp of Microsoft Office, especially Power point at a minimum of intermediate level.
• Ability to adapt to changing situation and structures.
• A good team builder and manager.

Communication and Interpersonal skills

• Possess great ability to influence others.
• Must possess good listening skills
• Great command of English Language.
• Ability to express views clearly and concisely both verbally and in writing
• Ability to build and sustain networks/relationships.
• Must exude confidence and exceptional negotiation skills
• Impressive presentation skill.

Proactive decision-maker

• Ability to look beyond the obvious/routine
• Ability to see what others cannot see
• Ability to question assumptions
• Ability to proactively measure performance.

Personal Attributes

• Must be discernibly honest and of consistent upright character
• Ability to think creatively.
• Persuasive and diplomatic.
• Ability to seek a richer set of alternatives
• Must be an energetic person with unusual initiative
• Must be resilient
• Proactive with the ability and confidence to use initiative.
• Curious, globally minded, naturally skeptical and enthusiastic.
• Must exhibit highest ethical standards and professional conduct.

Working Conditions

• Work under pressure
• Extended hours
• Attending functions

    Job Title: Admin/ Exam Officers Location:  Abuja and Port-Harcourt Job Description Exam Delivery - Processing exam papers & event planning & management

• Implement and assure security of exam materials according to standards for each exam: secure unpacking, packing, counting, logging and shredding of materials. Use stock management systems and equipment inventories to ensure secure materials and equipment can be tracked internally and externally
• Assist the Team Lead in Negotiating & booking venues for exams which meet agreed standards and demonstrate value for money.

Resource and Financial Management

• Contribute to monthly monitoring and reporting and support the procurement of goods and services in compliance with corporate policy and process. Tasks will mainly include but will not be limited to the preparation of documentation to support the reconciliation process, creation and/or approval of purchase orders, invoice processing, budget monitoring and reporting and the checking of payments made to venue staff.
• Assist the Team Lead in business planning and business development by sharing knowledge and experience, contributing ideas and providing input as required.

Effective Customer communication (including candidates and exam boards)

• Handle enquiries & complaints and collect and act on customer feedback.
• Provide support to anxious candidates and be prepared to challenge individuals effectively e.g. if concerned about validity of ID document.
• Communicate our products and services highlighting the benefits to customers and clarify the exam process (registration through to results) clearly to customers
• Support market research and promotional activities for exams
• Collection point for candidates TRF
• HQ staff logistics during visits
• Managing candidates attendance on test

Job Requirement/ Qualifications

• Minimum of Second Class( lower division) B.A/B.Sc in Humanities, social Sciences or any relevant field
• Good verbal and written skills to effectively communicate in the English language.
• Excellent organizational skills, with the ability to handle multiple tasks by prioritizing job responsibilities.
• Proficient PC skills, with the ability to learn new software. Familiarity with Microsoft Windows, Microsoft Office Suite, Internet Explorer
• Must be able to efficiently utilize system applications to assist with all member inquiries.
•  Excellent verbal and written communication skills, research, problem solving skills and dealing with potential conflict.

    Job Title: Contact Center Staff Location:  Lagos Job Duties:

• Determines requirements by working with customers.
• Managing of all candidates correspondences-test day allocation and speaking test allocation notifications
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Monitoring all electronic and surface mails
• Responding and/ or forwarding to right quarters all emails to [email protected]
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell the test center; explaining new services.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Requirement/ Qualifications

• Minimum of BA/ B.Sc. in Humanities, Social Sciences or any relevant field
• Good verbal and written skills to effectively communicate in the English language.
• Excellent organizational skills, with the ability to handle multiple tasks by prioritizing job responsibilities.
• Proficient PC skills, with the ability to learn new software. Familiarity with Microsoft Windows, Microsoft Office Suite, Internet Explorer
• Must be able to efficiently utilize system applications to assist with all member inquiries.
• Skilled use of phone system, computer and all related software
•  Excellent verbal and written communication skills, research, problem solving skills and dealing with potential conflict.

Relevant Skills:

• The Customer Care Representative will have the ability to negotiate resolution of complex inquiries and disputes.
• Ability to present a professional image when dealing with members, co-workers, and other contacts.
• Ability to work both independently and as a team player, while using discretion in decision making and sound judgment in problem solving.
• Demonstrate effective listening, interviewing, and communication skills and identify cross servicing opportunities to meet member needs.

    Job Title: Marketing Manager Location:  Lagos Job Description Business Development & Sales Planning (E-marketing and Offline marketing)

• Promoting IDP IELTS services to key partners in the region: schools, universities, languages schools, agents.
• Identify potential partners for IDP and plan regular visits to promote IDP IELTS services.
• Work with MOD IELTS and Marketing team to identify opportunities to join or create events to promote IDP services (IELTS and Student Placement when relevant)
• Use and promote the IELTS / IDP brand and brand messaging with integrity in all business development activity
• Liaise with IELTS TCA to ensure that partners are the right audience for IDP IELTS.

IELTS delivery support in Lagos and other Outstation Offices

• Liaise with IELTS Test Centre Manager (TCA) to ensure that the MOD IELTS sessions are well promoted to local audience.
• Support IELTS TCA with content creation and management of all social media accounts of the business
• Providing support to the marketing officers in each branch.
• Be present the whole day of test delivery (usually the weekend).
• Support team with IELTS material storage such as headphones, batteries, CD players etc.
• Support candidates to register online when candidates require help.
• General advertising of the MOD IELTS Brand

WHAT WE ARE LOOKING FOR

• Bachelor’s Degree in business or related field.
• Suitable business qualification, with 3-5 years’ experience in business development, sales and marketing including the identification and leveraging of new business opportunities.
• Experience in the commercial education sector is an advantage.
• Excellent written, verbal and presentation skills to communicate effectively in English with stakeholders at all levels.
• Prior knowledge of IELTS as a product and awareness of the practicalities of IELTS operations is an advantage
• Excellent understanding of sales and marketing principles and demonstrated ability to apply them successfully. Result-driven with ability to operate in highly competitive environment.
• High level of business acumen combined with good knowledge of the commercial environment

    Job Title: Exam Manager Location:  Lagos Job Description

• Identify potential market for MOD Short courses and penetrate into it
• Constantly promote the center within and beyond the designated region
• Deliver on target in terms of student recruitment for both tutorials and exams
• Attend education exhibitions and fairs with aim to recruit students for short courses
• Preparing of timetable for all short courses
• Assist students with registrations for standardized exams from start to finish
• Keeping of bills and expenses incurred in managing the exam centre
• Recruitment of quality tutors
• Keeping of tutors attendance schedule
• Ensure tutors are equipped with necessary syllabi and course materials
• Branch Monthly target.

Job Requirement/ Qualifications

• Minimum of Second Class( lower division) B.A/B.Sc in Humanities, social Sciences or any relevant field with 3 years cognate experience
• Good verbal and written skills to effectively communicate in the English language.
• Excellent organizational skills, with the ability to handle multiple tasks by prioritizing job responsibilities.
• Proficient PC skills, with the ability to learn new software. Familiarity with Microsoft Windows, Microsoft Office Suite, Internet Explorer
• Must be able to efficiently utilize system applications to assist with all member inquiries.
•  Excellent verbal and written communication skills, research, problem solving skills and dealing with potential conflict.

    Job Title: Accountant Location:  Lagos Duties & Responsibilities Essential duties/key job roles and responsibilities include but are not limited to the following:

• The preparation of monthly management accounts
• The preparation of annual statutory accounts, including liaison with the College auditors
• The preparation of the annual College budget, and longer-term financial plans
• The preparation and assessment of capital expenditure plans
• The development of College accounting and other financial systems
• The development of College financial policy and its enactment in procedures and processes
• Completion of Bank Reconciliations
• Working with students and Fellows to assist with financial advice to facilitate College activities
• Payroll, VAT and pension reporting
• Any other duty commensurate with the grade and nature of the post.
• Line management of 3 staff, to ensure that day-to-day purchasing, billing, student fee and banking routines are followed and improved over time
• Working with students and staff to assist with financial advice to facilitate College activities
• Insurance – to review the adequacy of cover, to report on cost effective alternatives and validate that legal requirements are met.
• Payroll, VAT and pension reporting
• Any other duty commensurate with the grade and nature of the post

Qualifications:

• Must be a qualified Accountant and hold a recognized accountancy qualification.
• Membership of professional body is an added advantages

Knowledge, Skills & Attitude

• High level of self-motivation and ability to work independently
• Confidence to deal assertively and professionally with senior managers and Fellows of the College
• Have a “hands on” practical approach and not be adverse to providing support to the Finance Team at any level, when needed
• Able to work under pressure to ensure deadlines are met
• Able to work productively as part of a team
• Proven ability to manage own workload and delegate effectively
• Ability to take a strategic overview of the College’s financial position

Working Conditions

• Extended work hours
• Work under pressure
• Attending functions

    Job Title: General Alternate Officer Location:  Lagos Job Description

• Plan and effectively execute an integrated marketing program to enhance recruitment and generate positive result in numbers term.
• Identify new market opportunities so they can be addressed through appropriate integrated marketing and sales activities i.e. conduct market research
• Deliver on monthly targets in terms of student recruitment to all destinations
• Initiate, develop and manage new and existing relationships with IELTS partners
• Represent the organization at events, exhibitions and educational institutions.
• Prepare and provide regular reports including marketing plan summary, sales updates, competitive analysis etc. for the Marketing Manager and Team Leads
• Follow up with Contact Center Staff in terms of candidates complaints and enquiries
• Branch Monthly target.

Qualifications

• A minimum of first degree in any management science/social science related discipline preferably in mass communication, Business administration and Marketing.
• Minimum of 3 years Post NYSC cognate marketing experience. Two out of which should be in an educational environment.

Knowledge, Skills & Attitude

• Proven knowledge and application of a wide range of marketing techniques and concepts
• Proven business awareness with commercial acumen
• Strategic thinker with superb ability to micro manage and ensure operational excellence.

    How To Apply Interested and qualified candidates should send their CV's to: humanresource@westerfieldcollege.com

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