Ongoing Recruitment at First Bank of Nigeria, 8th February, 2019

---

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi. We are recruiting to fill the vacant position below:     Job Title: Senior Data & Research Analyst Ref Id: 1900000P Location: Head Office, Lagos Job: FBN GEN. Job Family Organization: DMD Directorate Schedule: Regular Shift: Standard Job Type: Full-time Duties & Responsibilities

• Implement enterprise wide data warehousing solutions and an ETL automation using SSIS, ODI etc.
• Build customized predictive models using SAS, Oracle Data Miner, R or Python that explains different customers behaviors such as share of wallet, dormancy prediction, customer life cycle, value extraction, next best action etc.
• Leverage customer and market information to proactively identify and assess new business opportunities to create customer value and profitably grow the business.
• Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales and methods of operation.
• Build and automate data upload and extraction to/from various banks applications such as CRM, RSAC etc.
• Develop dash   boards and dynamic reporting interfaces to present marketing information   & KPIs to internal stakeholders, based on   individual needs.
• Conduct periodic scan of the customer   base to identify growth potential and revenue opportunities across all customer segments and business units and share same with stakeholders.
• Build and implement Alerts on CRM to empower RMs on various activities in their customers’ accounts and product life cycle.
• High level of analytical skills with the ability to process and present complex data.
• High level of commercial understanding in developing business cases, interpreting financials and P&L.
• Ensure findings are presented in the way most suitable to the different areas of the business.
• Commission analytical requests and translate digital data into market insights.
• Make recommendations on areas such as viability of an idea, potential to market a product and market trends for current/similar products.
• Translate data and analytical insights into easy to understand insights which have a tangible business impact.
• Communicate with senior stakeholders, peers and reports (conversational and presentational).
• Text mining of unstructured data fields to extract insights.
• Analyze and interpret results using standard statistical tools and techniques.
• Pinpoint trends, correlations and patterns in complicated data sets.
• Data Visualization capabilities using OBIEE, SAP, MS Reporting Server etc.

Requirements/Qualifications Education:

• Minimum of Bachelor’s degree in Computer Science or relevant related discipline.

Experience:

• Minimum of 2 years relevant experience in an Enterprise Warehousing function.
• Hands on experience in building ETL, data mining, predictive modelling etc.
• Hands on experience in Oracle, SQL, PLSQL, OBIEE, SAP, SAS, R, Python etc.
• Working knowledge of Finacle bank-end tables and other First Bank database.

Key Competency Requirements Knowledge:

• Good understanding of financial market industry
• Relationship management
• Banking structure, policies and procedures.
• Banking services/products
• Use of Banking applications
• Competitor analysis
• Good understanding of analytical methodologies
• Client Industry Knowledge

Interested and qualified candidates should:Click here to apply     Job Title: Customer Experience Officer Ref No: 1900000Q Location: Lagos Organization: DMD Directorate Schedule: Regular Shift: Standard Job Type: Full-time Duties & Responsibilities

• Develop customer journeys across the various touch points and identify improvement areas.
• Develop business case for improvement initiatives to close process gaps identified.
• Shape, develop and bring to market compelling consumer propositions.
• Conduct customer, market and competitive study, focus groups and business analysis of customer to product portfolio and analytics to provide market insights, trends and developing compelling value proposition and business initiatives.
• Follow up to ensure implementation of existing product enhancement projects.
• Develop new and existing regulatory and group guideline project in relation to product proposition Implementation.
• Keep track of market movements and competitor offerings.
• Complete follow-up of product project(s) to test success.
• Monitor, track and report on Customer Experience initiatives milestones and deliverables to ensure objectives are met.
• Review Customer Experience standards across customer touch points to ensure consistency and uniformity.
• Keep abreast of new products and services ensuring that Customer Experience standards are adhered to.
• Conduct project post mortem reviews and make recommendations to identify successful and unsuccessful project elements.
• Identify service knowledge gaps and make recommendations to improve them.
• Continuously appraise internal processes required to enhance Customer Experience.
• Prepare periodic reports on Customer Experience standards across touch points.
• Monitor, report and follow up on service standard failures.
• Communicate Customer Experience standards and updates.

Requirements Education:

• Minimum of Bachelor's degree in any numeric related field.

Experience:

• Minimum of 2 years in Customer Experience function.

Key Competency Requirements Knowledge:

• Project management.
• FirstBank products.
• A FirstBank customer experience delivery /operations process is desirable.
• Customer experiences best practices.
• Knowledge of data gathering techniques.
• Customer Relationship Management.

Skill/Competencies:

• Customer Service.
• Customer Relationship Management.
• Creative Skills.
• Problem solving ability.
• Communication/Presentation skills.
• Data gathering and Analytics.
• Effective time management and prioritization skills.

Interested and qualified candidates should:Click here to apply     Job Title: Relationship Manager - RBG Ref Id: 1900000O Primary Location: Head Office, Lagos Other Locations: Oyo-Ibadan, Ekiti-Ado-Ekiti, Edo-Benin, Lagos Mainland, Osun-Oshogbo, Lagos-Lagos Island, Ondo-Akure, Ogun-Abeokuta Job: FBN GEN. Job Family Organization: DMD Directorate Schedule: Regular Shift: Standard Job Type: Full-time Duties & Responsibilities

• Manage and deepen relationships with existing and prospective customers
• Win new accounts and resuscitate dormant relationships.
• Market the bank’s products to meet customer needs
• Initiate development of products required to meet customer needs.
• Ensure efficient service and maintenance of existing customer
• Ensure zero tolerance for inactive/dormant accounts
• Book quality assets and ensure effective portfolio monitoring for early detection of defaults.
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook
• Perform all other duties as assigned by the Business Manager

Key Performance Indicators:

• Total Net Revenue
• Net yield on Earning Assets
• Profit before tax and allocation of shared Cost
• CASA Deposit Retention
• CASA Deposit Growth
• Time Deposit Growth
• Performing Loans
• Collections
• Foreign Exchange Transaction Income
• Foreign Exchange Transaction Volume
• International Cards
• Customer Assets products
• Bonds & Guarantee
• Customer Acquisition Rate
• Customer Retention
• Credit Quality
• Human Capital Return on Investment

Requirements/Qualifications Education:

• First Degree in any discipline. Higher Degrees/Professional Certification an advantage

Experience:

• Minimum experience: 2 years relevant banking (marketing and  credit) experience

Key Competency Requirements Knowledge:

• Financial advisory
• Credit Structuring & Management
• Banking Operations, Products & Services
• Regulatory Compliance
• Banking structure, policies and procedures.
• Core Business Processes
• Industry knowledge

Skills/Competencies:

• Negotiation skills
• Strong networking and relationship management skills
• Reasoning and analytical skills
• Deal structuring skills
• Strong credit and marketing skills
• Excellent people management skills
• IT and Computer appreciation
• Communications skills(written and oral)
• Portfolio Management
• Credit Assessment And Structuring
• Marketing/ Sales
• Business/ Product Development
• Customer Relationship Management
• Budget Planning & Control
• Financial Analysis Business/ Operational Strategy.

Interested and qualified candidates should:Click here to apply     Job Title: Lead, SME Desk Ref Id: 1900000R Location: Head Office, Lagos Job: FBN GEN. Job Family Organization: DMD Directorate Schedule: Regular Shift: Standard Job Type: Full-time Duties & Responsibilities

• Provide leadership and oversight of the day-to-day activities of the SME desk team.
• Take custody of the SME strategy document and drive the implementation of the SME segment Strategy.
• Oversee the design and delivery of a range of products, programs and schemes for the SME target
• beneficiaries & ensure effectiveness of products, programs and/or schemes.
• Identify innovative funding partners (local and international) and the requirements for activating the desired strategic partnerships.
• Liaise with strategic partnerships team to operationalize the SME partnership framework and manage relationships with partners to ensure effective delivery of SME interventions.
• Identify the non-financial interventions and/or business advisory/capacity development requirements for SMEs and ensure effective delivery via relevant workshops.
• Take ownership of the management of the SME portal and drive uptake with SMEs.
• Oversee the content management for the SME portal and ensure frequent refresh of the contents hosted on the SME portal.
• Liaise with relevant internal department to develop relevant contents for the SME portal.
• Oversee the integration activities on the SME portal and ensure smooth portal functionalities.
• Keep and manage the database of SMEs signed-on the SME portal.
• Manage the communication of products, services, schemes, programs to the SMEs covering awareness creation, event invitation, webinars etc.
• Oversee the development of quarterly sector reports and ensure delivery to SMEs across the relevant sectors.
• Oversee and coordinate the conduct of research and market intelligence of competitor products, schemes and services offered to SMEs.
• Work closely with the segments & value propositions team to revalidate the needs and requirements of SMEs in order to refine and redefine the value propositions.

Job Requirements Education:

• Minimum of Bachelor's Degree in relevant field.
• Experience
• Minimum experience of 7 years in related field.

Key Competency Requirements Knowledge:

• FirstBank products and Services.
• FirstBank customer experience delivery/ operations process desirable.
• Industry knowledge on funding requirements with any of the major development agencies (BOI, NEXIM, USAID, DFID, IFC, DBN etc.)
• Good understanding of financial institutions approaches to SME lending, risk mitigation strategies, loan appraisal criteria.
• In-depth understanding of MSME development, segment needs and requirements.
• Understanding of the financial services industry.

Skill/Competencies:

• Interpersonal skills.
• Problem solving ability.
• Communication / Presentation skills.
• Project management skills.
• Stakeholder management.

Interested and qualified candidates should:Click here to apply

---