Ongoing Graduate recruitment in a Leading Telecommunications Company

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Nicole Sinclair Consulting - Our client, a leading telecommunications industry, is currently recruiting suitably qualified candidates for immediate employment into the positions below:     Job Title: Administrative/ Finance Officer Location: Lagos Job Description

• This role provides general administrative and day-to-day operational oversight and support to the executive management.
• Functional areas of responsibility include office management, the role is also a finance position and will also have accounting responsibilities

Responsibilities Administration:

• Assist  in the day to day operations of the organization
• Provide general administrative support to the office, including preparing correspondence, processing travel, and monitoring the budget
• Organize special events, including the scheduling of meetings
• Take periodic inventory of office supplies, Order and maintain stock of office supplies
• Distribute office supplies as requested by employees
• Communicate and liaise verbally and in writing with clients/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions
• Negotiate and liaise with vendors ensuring that  standards are maintained
• Maintain the set standards of premises
• Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures.
• Arrange and participate in meetings, conferences, and project team activities
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility

Finance:

• Performs the routine accounting work involved in the installation, operation, and auditing of accounts.
• Reviews varied financial transactions and records for conformance
• with regulations and established accounting procedures.
• Compiles financial and other statements and reports using basic data.
• Conducts routine investigations, examinations, and audits of books and financial records, and prepares reports thereof.
• Prepares the routine accounting and statistical tabulations.
• Assists in preparing budget requests; prepares current statements of allocations and disbursements of budgeted funds.
• Performs the routine work involved in auditing and recording expense invoices and prepares, audits, and edits reports of costs and other financial summaries and statements.
• Checks disbursements for adherence to contractual obligations.
• Prepares accounting reports containing findings, conclusions, and recommendations.
• Maintains accounting records and files.
• Raises cheques and does bank reconciliations

Competency/Skill/Requirements

• A good first degree in Accounting or Finance.
• Professional qualification in Accounting (ICAN, ACCA) would be an advantage.
• 3-5 years experience.
• Knowledge of accounting software use
• At least 2 years in administrative function
• Have excellent analytical and problem-solving skills.
• Have excellent verbal and written communication skills.
•  Have excellent organizational and IT skills. Have high levels of professionalism, initiative, energy, creativity and flexibility.

Interested and qualified candidates should: Click here to apply for this position     Job Title: Customer Service/Front Desk Officer Location: Lagos Summary

• We require a customer service/front office officer to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing   information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments

Competency/Skill/Requirements

• At least a B.Sc in Marketing or other related field.
• 3-5+ years c, preferably from  customer service field.
• Experience from the IT   industry will be an added advnateg
• Knowledge of IT and telecoms industry an added advantage
• Good personal presentation and professionalism
• Good organization and prioritization skills
• Strong administrative skills
• Good verbal and written communication skills
• Confident presentation skills
• Strong interpersonal skills
• Ability to work under pressure and to strong targets
• The ability to manage own workload
• Ability to use initiative to work alone.

Interested and qualified candidates should: Click here to apply for this Position       Job Title: Secretary/Social Media Administrator (Telecoms) Location: Lagos Job Description

• We are looking for a social media administrator who would also double as a secretary within the organization.

Responsibilities This individual wil:

• Provide secretarial and administrative support to assigned staff, including but not limited to word processing
• Preparation of correspondence, file maintenance, appointment scheduling and telephone communication
• Travel scheduling, maintaining calendars, organize and facilitate meeting arrangements for designated officials
• Preparation of correspondence, file maintenance, appointment scheduling and telephone communication with clients
• Create engaging content for a company's social media presence, including keeping social media channels updated and brand-focused, and seeking out new social media avenues and ways of connecting with audiences.
• Manages company social media channels, including Facebook, LinkedIn, Twitter, and other relevant platforms
• Engages in social media presence creation on new and emerging social media platforms
• Creates dynamic written, graphic, and video content
• Optimizes content following search engine optimization (SEO) and pay-per-click (PPC)
• Creates content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation
• Assists social media management with large projects, events, and community management
• Works as part of a team to develop large social media campaigns
• Analyses and reports audience information and demographics, and success of existing social media projects
• Proposes new ideas and concepts for social media content
• Works with marketing and social media team members to coordinate ad campaigns with social media strategy
• Writes and distributes e-newsletters to subscribers
• Manages social media communications
• Uses timelines and scheduled content to create a consistent stream of new content for audience interaction while analyzing, managing, and altering schedules where necessary to optimize visits.

Competency/Skill/Requirements

• Diploma or Certificate in secretarial studies an advantage
• 1st degree from a reputable tertiary institution
• At least 2 years in secretarial experience
• 3-5 years working experience at least 2 years in content management with evidence of social media presence regarding
• Proficiency in the use of Microsoft Office tools
• Ability to transcribe in shorthand ( added advantage)
• Must be able to type 60 words per minute.

Interested and qualified candidates should: Click here to apply for this position       Job Title: Sales and Marketing Officer Location: Lagos Job Description

• This position is responsible aiding the achievement of revenue for the company while gaining increased client base.

Responsibilities

• Maintain and develop a computerized customer and prospect database.
• Ensure that all queries are response to effectively according to customer’s requests
• Do outdoor campaigns in the launching of the product.
• Provide regular updates on plans and progress to all existing and new customers.
• Contributing to and developing marketing plans and strategies.
• Managing the distribution of marketing materials including leaflets posters,flyers.
• Respond to and follow up sales enquiries by telephone
• Maintain and develop existing and new customers and produce weekly report.
• Monitor and report on activities and provide relevant management information.
• Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development.

Competency/Skill/Requirements

• At least a B.Sc in Marketing or other related fields.
• 3-5+ years marketing experience, preferably from, IT or Insurance industry.
• Knowledge of IT and telecoms industry an added advantage
• Good personal presentation and professionalism
• Good organization and prioritization skills
• Strong administrative skills
• Good verbal and written communication skills
• Confident presentation skills
• Strong interpersonal skills
• Ability to work under pressure and to strong targets
• The ability to manage own workload
• Ability to use initiative to work alone.

Interested and qualified candidates should: Click here to apply for this position       Job Title: Business Development Officer (Telecoms) Location: Lagos Job Description

• The personnel will build market position by locating, developing, defining, negotiating, and closing business relationships.
• The role will be focused on gaining clients via market profiling segmentation and penetration strategies, to ensure   revenue growth. .

Responsibilities Business Development Activities:

• Plan and direct the different company's business development activities
• Develop and grow client relationships
• Generate and develop new business
• Have full understanding of client business and challenges within the industry
• Design, implement and facilitate annual business development plan for the firm.  Support and facilitate development and implementation of section business marketing plans.
• develop new business relationships, generate and negotiate new income for the organization
• Presenting the organization  to potential clients through direct communication in face to face meetings, telephone calls and emails
• Managing day-to-day relationships with strategic partners and developing a deep understanding of their products and long-term business strategies.
• Responsible for reviewing and analyzing information and developing new initiatives and partnerships

Additional Requirements (measurable ):

• Prepare proposals – obtain and bid for major new clients
• Market Research – Analyze and research potential business growth and opportunities from current existing clients & create a prospect list for targeting.
• Relationship Development – establish positive links with potential partners and stakeholders and target number of referrals for proposal
• All other administrative duties as assigned

Competency/Skill/Requirements

• 1st degree from a reputable university
• Business development experience prefer ably in the IT or telecoms industry
• 4-7 years work experience and at least 3 in the related field
• Research experience an added advantage
• Good verbal and written communication skills
• Confident presentation skills
• Strong interpersonal skills
• Ability to work under pressure and to strong targets
• The ability to manage own workload
• Ability to use initiative to work alone  with a team

Interested and qualified candidates should: Click here to apply for this Position

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