MainOne Cable Vacancies, 8th March, 2017
MainOne's success is built on having talented and highly proficient
people within their respective fields as the driving force behind our
business
A job in MainOne is different from any other you have had. With joining
MainOne you'll be
challenged, inspired and proud as you become a part of
something big.
We are recruiting to fill the position below:
Job Title: NOC Support Engineer
Location: Nigeria
Department: Technical
Unit: NOC Supervisor
Responsibilities
- The NOC Engineer will be responsible for the first line network
monitoring, surveillance and fault management support on the elements
and components of the MainOne network, using various network management
and trouble ticketing systems. Specifically, the NOC Engineer’
responsibility includes:
- Monitor Main One’s network providing specific update, status and performance of all network components, capacity services etc.
- Maintain and ensure full compliance with all MainOne’s NOC processes and procedures
- Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
- Answer all network support related telephone calls and interface
with internal/external customers on operational issues and related
network events, using Main One’s standard operating procedures.
- Run daily and weekly management reports on network events and
activities as well as tracking escalations and other key performance
indicators.
- Ensure all customer SLAs are met.
- Identify and provide at least first line support on all faults
on the Main One network in accordance with the Company’s standard
operating procedure for fault escalation and management.
- Open a trouble ticket (TT) for every network event and ensure it is tracked up to the point of closure.
Contact: Under the supervision of the NOC Supervisor, you will be
required to liaise and interface with other groups/departments typically
involved in the Technical Management of the project.
Qualifications
- HND/B.Sc in any relevant technical discipline
- 3-5yrs relevant experience
- CCNA/CCNP certification preferred.
Competencies Required:
- Very good understanding of Main One’s products and processes.
- Eager and quick to learn.
- Excellent communicator with a natural flare for dealing with people.
- Able to work well within a busy team and handle a wide range of issues.
- Capable of multi-tasking, good time management and prioritisation of workload.
- Strong analytical skills and able to collate and interpret data from various sources.
- Ability to assess and prioritise faults and respond or escalate accordingly.
- Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
- Actively seeks ways of improving existing systems and processes.
- ‘Can do’ attitude.
- Actively encourage strong working relationships with other teams.
- Good technical documentation skills.
- Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
- Strong diagnostic, analysis and problem resolution skill with a flexible approach to problem solving.
Demands of the Job:
- Ability and willingness to work round the clock when required, and meet tight deadlines
- Ability to travel within and out of the country at short notice
- Good research skills
Note: When the page opens, click on "NOC Support Engineer"
Job Title: Solutions Architect
Location: Lagos
Department: Technical
Reporting Line: Lead, FSI, Non-Core & Managed Network Services
Responsibilities
- Provide technical and business consultative leadership throughout the technical life cycle of technical solutions.
- Will be involved from pre-sales solution formulation through
system deployment; including bid preparation and customer interface
resulting in solutions architecture proposals.
- Assist in the translation of customer needs/technical
requirements to appropriate solutions by liaising with customers to
understand, anticipate and meet their specific needs.
- Design service solutions for Manages Network Service customers in line with ITIL and/or industry best practice
- Proven business development experience and familiarity with SME markets
- Demonstrate ability, determination and tenacity to move major
initiatives forward and drive focus while consistently thinking of the
bottom-line impact of the efforts
- Contribute proactively to new service development.
- Manage and develop strategic partnerships with third party
suppliers and other internal stakeholders for Managed Network Services.
- Ensure quality, up-to-date documentation exists for all service arrangements
- The Solutions Architect will develop and articulate solutions
based on a customer's strategic business or technical requirements
ascertained from working with multiple business units across the
customer's organization.
- Coordinate with the sales team in formulating and building up
proposal knowledge, including making technical demos and presentations
to Main One customers.
Supervisor:
- To work directly under the supervision of the Lead, FSI, Non-Core & Managed Network Services
Contact:
- The Solutions Architect report directly to the Technical Sales Manager.
- The Solutions Architect work closely with members of the Managed
Network Service Team, Sales, Vendor Management, External Vendors,
Project Management, Service delivery and members of other teams as
required from time to time.
The Solutions Architect has regular contact with a number of internal
and external stakeholders, these include but are not limited to:
- Abuja Sales Managers
- Project Manager
- Managed Services
- Service Delivery
- Legal
- CTO
- Product Development
- Team members
- Customers
- Technical Operations (TX, IP, OSP, DC and GNOC).
Competencies Required:
- Experience with Cisco equipment essential. In-depth level
knowledge of networking technologies including but not limited to:
TCP/IP (e.g. interpreting a packet trace file), WAN technologies,
- VPN (Layer 2 & 3) , QoS, firewalls, routers, switches, DNS, Metro Ethernet, SDH, EoSDH, DWDM, VOIP and Data Centre Designs
- Experience relating business requirements to system and
infrastructure components and designing the bill of materials for a
project.
- Creative and innovative approach.
- Proactive with a positive 'can do' approach.
- Sound commercial business understanding and risk aware
- Knowledge of Radio/Microwave and terrestrial transmission systems.
- Excellent communication, presentation and leadership skills
- Experience in telecom architecture.
- Experience relating business requirements to system and
infrastructure components and designing the bill of materials for a
project.
- Creative and innovative approach.
- Proactive with a positive 'can do' approach.
- Sound commercial business understanding and risk aware.
- Set up and maintain a best practice library of company proposals
and architectural designs proposed to customers with success and
conversion rate indicators.
- Team player / Ability to work independently / Ability to work without supervision
- Experience in designing and deploying standardized Voip technologies; SIP and H.323
- In-Depth knowledge of Radio/Microwave and terrestrial transmission systems.
- Experience in telecom architecture.
- Experience in WLAN technologies (Controllers, WAPs, and 802.11 fundamentals)
- Familiarity with 802.11g/n/ac/ax standards
Qualifications
- Bachelor's Degree or equivalent in Information Communication Technology or E Engineering
- Cisco CCNA/CCDA/CCIP/CCNP/CCDP/CWNA
- Certifications in Cloud Technologies is considered a plus for this position.
- At least two (3) years of experience in proposal development,
designing architecture, and implementing enterprise applications and
systems.
- At least five (5) years industry experience.
Demands of the Job:
- Strong background in solution design with focus on
IP/MPLS/WLAN/IPLC/VOIP/Metro Ethernet/Data Centre Collocation/Cloud
technologies
- Background in Telecom and/or satellite industry.
- Problem solving
- Prioritising workload of self and others
- Written and verbal communications
- Contract negotiation and influencing skills.
- Relationship Management and Analytical Skills.
Note: When the page opens, click on "
Solutions Architect
"
Job Title: NOC Supervisor
Location: Nigeria
Department: Technical
Unit: Network Operations.
Reporting Line: GNOC Manager
Responsibilities
- The NOC Technical Supervisor will be responsible for the
first/second line network Support on the elements and components of the
Main One network.
- To support the MAIN ONE network 24-hour per day and 7 days a week basis.
- Ensure the network restoration exercises, or network traffic restoration activity requested by the NOC are done as approved.
- Ensure proper organizational attention to the problem, escalation or corrective action
- Develop technical solutions to faults and troubles and implement
solutions as appropriate, ensuring that service is restored on an
optimum schedule.
- Ensure the organization and motivation of the NOC Support Engineers
- Ensure the provision of feedback to GNOC Manager on the status of network events.
- Ensure network performance reports are generated and delivered on time.
- Ensure the provision of training for NOC Engineers, where applicable.
- Ensure that routine preventive maintenance procedures are
carried out on all transmission, interconnect, and associated ancillary
equipment contained within the network and deploy procedures for
promptly implementing corrective maintenance.
- Ensure that any equipment faults are rectified in a timely and efficient manner
Contact :
- Under the supervision of the GNOC Manager, you will be required
to liaise and interface with other groups/departments typically involved
in the Technical Management of the project.
Qualifications
- HND/B.Sc in any relevant discipline.
- 5-7 years of relevant experience
- Professional Certification in CCNA/CCNP preferred
- ITIL V1 Certified
Competencies Required:
- Technical & Professional proficiency (Operation and
Maintenance field, preferably for a large ISP, ASP, web hosting
facility, data centre or telecommunications company.
- Experience in submarine, multiplexing transmission system with
specific experience providing operational support on a transmission
network
- Leadership &self- management skills
- Relationship Management
- Proficiency in MS Office and MS Project
- Experience running a submarine cable landing station is preferred and a plus.
- Research & writing skills
Demands of the Job:
- Ability and willingness to work round the clock when required, and meet tight deadlines
- Ability to travel within and out of the country at short notice
- Good research skills
Note: When the page opens, click on "NOC Supervisor"
How to Apply
Interested and qualified candidates should:
Click here to apply