Customer Care Officers recruitment in a Reputable Manufacturing Company in Lagos

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W-Holistic Business Solutions - Our client, a reputable Manufacturing company in Lagos seeks to recruit suitably qualified candidates for the position below : Job Title: Customer Care Officer Location: Lagos Responsibilities The responsibilities of the ideal candidate will be to:

• Attend to customers’ orders, enquiries and complaints through phone calls, mails and social media.
• Prepare reports by collecting and analysing customers’ orders, enquiries and complaints, and send it via the management reporting system.
• Occasionally be involved in attending to walk-in customers and perform other duties as required by the CEO.
• Contribute to team effort by accomplishing related tasks as needed.

Qualifications

• The candidate should have OND/HND in any field with at least 1 year relevant work experience.
• Proximity to the location is compulsory (Ogba).

Competencies and Skills:

• Good communication skills (oral and written)
• Must possess phone answering skills
• Must be humble
• Must be competent in the use of Microsoft Office Suite, particularly MS Word and Excel.
• Ability to write reports
• Must possess problem-solving skills
• Must be patient
• Must be able to listen attentively
• Must possess conflict management/negotiation skills

Salary Between 20,000 – 25,000 naira. Note: Applications without position and industry indicated as subject of mail will be disqualified. How to Apply Interested and qualified candidates should send their CV's, not more than 2 pages to:  [email protected] , with the position and industry as the subject of the mail. Application Deadline: 26th of May, 2017.

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