Latest Job Vacancies at the Concept Group, 10th October, 2018

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The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Equipment Leasing and Financial Intermediary Company, Concept Nova - Bespoke Enterprise Software Development Company, Percy Aitkins - Bureau De Change. We are recruiting to fill the position below:     Job Title: Client Experience Manager Location: Lagos Job Summary

• Drive premium service delivery to both external and internal customers by providing exceptional customer experience through the development and implementation of consistent policies and processes.
• Provide leadership and support to client experience executives across the group, ensuring compliance with customer service standards.

Job Responsibilities

• Develop and maintain positive relationship with internal and external customers.
• Develop and implement customer service policies, processes and standards for enhanced  customer experience
• Develop and implement strategies for effective customer engagement that would enhance customer loyalty
• Ensure all customer service activities support and strengthen the strategic objectives of the organization
• Analyze customer service related information and identify opportunities to improve customer service.
• Ensure delivery of consistent customer service delivery  in line  with established service standards
• Ensure timely and cost effective service delivery outcomes to all customers.
• Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently
• Work closely with all stakeholders and operational teams to resolve service issues.
• Ensure all customer interactions are properly documented by client experience executives
• Provide resolution to escalated complaints, following up with all stakeholders to effect resolution
• Develop strong relationships with existing customers through ongoing review of customer service processes and requirements for consistent  high service levels
• Drive customer retention through repeat businesses & create opportunities to upsell /cross sell referrals
• Develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities
• Interview, select, coach, train, instruct, manage, and appraise the performance of associated customer service personnel and mentor team members
• Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently
• Prepare or oversee the preparation of reports and statistics related to the customer service function for  all stakeholders

Educational Qualification & Functional/Technical Skill or Certification

• University Degree in Business Administration, Marketing  or a related field
• Proficiency in Microsoft office, including ability to analyze data & prepare reports
• Knowledge in developing SOPs and Call Scripts

Relevant Experience (Type of experience and minimum number of years):

• 3-5 years relevant experience in Customer Service or marketing function
• Experience in supervising or managing sales  or client experience teams
• Relevant industry experience gives added advantage
• Knowledge of customer service best practice & standards

Personality Profile:

• Decision making, Monitoring, Active Listening, Self-Awareness, Pro-active, Time Management, Critical Thinking, Coordination.

    Job Title: Senior Financial Accountant Location: Lagos Reporting to the CFO. Responsibilities

• Leads the company’s financial accounting, reporting and control activities; ensuring they are carried out efficiently and line with best practice and statutory requirements.
• To provide accurate and timely financial services including setting monthly budgets, forecasts, cash flow analysis, management and financial accounts and advice support inform decision making at all level.
• To manage the annual audit process in conjunction with the appointed external auditors to ensure statutory accounts are produced within the required timelines.
• Monitors financial performance by measuring and analyzing results; initiating corrective actions, minimizing the impact of the variances.
• Coordinates and ensures regular ALCO Meetings and following up on matters arising from such meetings.
• Develop and document business processes and accounting policies to maintain and strengthen internal controls.
• Ensure timely preparation and rendition of Audited Financial Statements (AFS) and the timely filing of the AFS with the relevant statutory agencies.
• Responsible for month-end and year-end accounting period close of process and monthly trial balance review to ensure integrity and correctness of the company’s accounting records.
• Coordinates the preparation and renditions of statutory returns and compliance within the statutory provisions.
• Ensures Quality Control over financial transactions and financial reporting by ensuring timely trial balance review, preparation of schedules to accounts and bank reconciliation reports.
• Develops annual operating budgets as well as all project budgets and oversees them.
• Manage and comply with Local, State and Federal Government statutory requirements and tax filings.
• Perform other duties as assigned by Management.

Requirements

• In-depth knowledge of accounting principles, laws and best practices.
• Professional membership of ICAN, ACCA etc.
• Minimum of 5 years post qualification experience.
• Solid knowledge of financial analysis and forecasting.
• An analytical mind with strategic abilities.
• Excellent organizational and leadership skills.
• Outstanding communication skills.
• B.Sc/BA in Accounting, Finance and related courses.
• M.Sc/MBA is a plus.

    How To Apply Interested and qualified candidates should send their CV's urgently to: [email protected]   Application Deadline 26th October, 2018.

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