Job Vacancies in a Consumer Internet Company in Lagos

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Iconway is an African consumer internet company with interests in mobile, media, commerce and advertising platforms.


We are recruiting to fill the position of:





Job Title: Customer Management Executive
Location: Lagos
Job Description

• The main duty of a Customer Management Executive is to ensure a high quality, efficient integrated customer service experience for all our customers via our online and offline commerce platforms.

Key Responsibilities

• To meet and exceed customer management targets and KPIs as set out by the organisation
• To handle for face-to-face, email and telephone enquiries from new and existing customers
• To provide an exceptional level of customer service to all existing customers to ensure that all their order requests are taken care of
• To handle all 1st and 2nd level complaints/feedback

Key Requirements

• Excellent written and oral communication skills in English
• Good knowledge of sales techniques
• Competent IT skills
• Some experience of working in a customer service/sales environment, preferably in the services industry will be an advantage

 

Job Title: KokoFeed Staff Writer
Location: Lagos
This is a full-time.
Responsibilities

• Write original posts in readers will want to share, in KokoFeed’s style and tone.
• Come up with ideas for posts with effective headlines aimed at sharing.
• Participate in brainstorms with other writers and editors.
• Provide feedback and edits to other writers on the team.
• Track viral trends across social media platforms and create content around those trends.

Requirements

• Previous experience in magazine writing, blogging, social media, or similar work.
• An internet and social media addiction.
• Proven understanding of the kinds of content that generates engagement online, and the ability to articulate those qualities.
• Ideas! An endless well of ideas!
• A sense of humor.
• Graphic design and Photoshop skills are a huge plus.

How to Apply
Interested and qualified candidates should forward their CV's to: [email protected]

Application Deadline  11th December, 2015.

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