Job Vacancies at Okazi Finance Limited, 16th September 2019

---

Okazi Finance Limited, a growing finance institute is recruiting to fill the positions below:     Job Title: Front Desk Officer Location: Lagos Responsibilities

• Maintaining a positive, helpful and professional attitude toward customers and visitors at all times.
• Assisting customers/visitors in finding their way around the office.
• Helping maintain workplace security by issuing, checking and collecting visitors tag/badge as necessary and maintaining visitor logs.
• Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.
• Preparing meeting and training rooms.
• Answering phones in a professional manner, and routing calls as necessary.
• Assisting colleagues with administrative tasks.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Scheduling appointments.
• Performing ad-hoc administrative duties.
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mail.
• Hiring, managing and developing the junior administrative team.
• Provide excellent customer service.
• Responding promptly to customer inquiries.

Requirements

• B.Sc or HND in related field.
• Prior training or experience as a customer service officer or in related field.
• Consistent, professional dress and manner.
• Experience working with customer support.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good time management skills.
• Ability to keep a pleasant and smiling face
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.

    Job Title: Risk-Compliance Officer Location: Lagos Responsibilities

• Ensure the Finance company abides by regulations, laws and instructions issued by relevant supervisory bodies and the companies approved policies.
• Identify, asses and ensure appropriate treatment of compliance and risks associated with the credit /operational activities, including the development of new products and business practices.
• Distributing relevant regulatory requirements and providing advice to management and staff on such requirements and other compliance relevant issues like laws, rules and standards.
• Training and educating the company staff on compliance matters, thereby promoting a compliance culture throughout the organization.
• Active participation in new risk approvals as and when required.
• Monitoring adherence to compliance requirements in the company, including compliance to internal regulations and instructions issued by Central Bank of Nigeria (CBN) and other regulators.
• Preparation of compliance reports for onward submission on monthly / quarterly or regularly as required.
• Identification of all relevant regulations, interpret to ensure full understanding and ensure that they are fully implemented.
• Provide reports on the status of transformation of external regulations.
• Documentation and archiving of all relevant documents, regulations and corresponding activities
• Follow up on Anti money laundering and Counter terror financing (AML & CTF) activities and liaise with the responsible officer in credit operations on appropriate KYC documentation and AML issues.
• Lead and carry out compliance mission for other related credit processes and produce accompanied reports.
• Participate in other assignments relating to credit operational risk (risk assessment).
• Develop and maintain a comprehensive risk register and risk matrix for the organization.
• Monitor the risk exposure of various credit processes in the company with focus on risk evaluations and ratings.
• Ability to multi task.

Requirements

• B.Sc or Higher National Diploma in any related field.
• Minimum of five years’ experience in a National MFB.
• Sound knowledge of global credit best practice, processes and procedures.
• Experience as a Credit/Loan Officer will be an added advantage
• Post graduate qualification /Professional certification will be an added advantage
• Evidence of/ demonstrate ability in these areas:
• Self-motivation to work as a Senior Risk Officer (Compliance), showing the willingness and ability to learn and improve continuously.
• Good understanding of all internal regulations (the finance company set of policies and procedures) and external regulations relating to finance companies (including but not limited to CBN,NDIC, BOFIA Act).
• Honesty, integrity and independence, also observing professional ethics when executing his/her duties.
• Ability to work with limited supervision to meet deadlines and targets while demonstrating attention to detail and accuracy.
• Ability to accurately identify problems, risks and propose adequate solutions.
• Effective written and oral communication skills including cooperation across departments while maintaining discretion, confidentiality and focus.
• Computer literacy.

    Job Title: Credit Coordinator Location: Lagos Job Description

• Heading credit committees and taking loan decisions on a daily basis ensuring a high quality loan portfolio, whilst creating an open discussion among credit committee members
• Being proactive and making recommendations on how to improve the company’s credit policy and procedures
• Supervising and analyzing the results of team members on a regular basis; ensuring the fulfillment of quantitative and qualitative targets for the group.
• Participation in business budgeting, budget controlling, staffing and resources management.
• Ensure that rules and regulations in credit procedures are respected across the various products
• Anticipating, identifying and promptly addressing tasks and issues that arise
• Proposing recommendations to management on performance improvement, risk control strengthening and workflow efficiency improvement.
• Supporting, coaching and mentoring team members to ensure that the quality of work produced by team members is in compliance with organizational standards and procedures, and legislation at all times.
• Manage and grow credit portfolio
• Responsible for all areas of credit staff management including training and development, monitoring, evaluating and managing performance.

Requirements

• Minimum of 5 years' work experience in lending supervisory role of a National MFB.
• B.Sc or HND in any related field
• Previous work experience as a Credit Coordinator.
• Good understanding of the legal complexities of loans, payment plans, and interest rates.
• Proficient in Accounting and Office software.
• Ability to reconcile complex debtors accounts.
• Strong communication skills.
• Ability to deal with problematic clients.
• Proven strong leadership skills
• Proven ability to meet set targets
• Post graduate qualification /Professional certification will be an added advantage

      How to Apply Interested and qualified candidates should forward their CV to: [email protected] using the Job Title "Front Desk Officer" as subject of the mail   Application Deadline  18th September, 2019.

---