Job Vacancies at Montaigne Place, 17th March, 2019

⏲ Mar 17, 2019, 10:54 PM
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Montaigne Place is Nigeria's largest luxury skincare, cosmetic, fragrance, and well-being retail company. Founded on the vision to provide luxury at its best, Montaigne Place provides an exceptional sophisticated shopping experience with our exclusive offers. Montaigne Place currently has luxury retail outlets across Nigeria. Our brand's portfolio cuts across different categories. We are recruiting to fill the position below: Job Title: Outlet Manager (Female) Locations: Enugu, Rivers Functionally reports into: Head of Retail Operation Administratively reports to: Head of Retail operation Supervises: Sales Executive Job Objective(s)

Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
Grow sales through the implementation of marketing and merchandising systems
Responisble for the store’s or outlet’s revenue quota.

Duties & Responsibilities Management:

Lead others and work effectively with store team
Supervise, assign and direct activities of the store’s team
Effectively communicate information to store team and supervisors in an open and timely manner
Support Store team with actions plans for operational and service improvement

Customer Service:

Assist customers with their questions, problems and complaints
Promote the company's customer service culture (greet, offer help, and thank)
Provide colleagues personalized customer service feedback and coaching
Handle all customer relations issues in accordance with company policy
Promote a positive shopping experience for all customers
Maintain customer privacy by not sharing customer data without authorization.

Merchandising/Presentation:

Stock shelves
Manage re-order levels & restocking from HQ for the store
Conduct merchandizing activities in line with approved brand guidelines
Account for promotional and sales support materials
Organize and execute the display and maintenance of off-shelf merchandise.

Minimum Education Qualifications

Bachelor's Degree
Master's Degree an advantage

Required Experience:

3-4+ years of retail store experience.
Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
Accuracy and attention to detail.
Ability to organize and prioritize a variety of tasks/projects.
Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Required Competencies:

Deep Knowledge of the different product categories & brands
Analytical competencies
Skin types
Strong presentation skills
Negotiation skills
Persuasion Skills
Adept business knowledge
Abilities to organize
Strong written and verbal communication.
Strong problem-solving skills
Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
Above average Telesales/Phone Skills
IT skills
Customer service skills
Team skills
Excellent communication skills
Time Management skills

Job Title: Brand Manager (Female) Location: Lagos Reports to: Head, Marketing & Brand Management Job Objective

Responsible for coordinating the brand’s activities - sales, advertising, promotion, marketing research and distribution.
Accountable for delivering the brand’s profit, volume and market share objectives.

Duties & Responsibilities

Formulate brand’s long-term strategy to effectively reach customers
Oversees the brand’s marketing life cycle
Manages day-to-day progress of product marketing planning and execution
Maintains brand integrity across product lines, advertising, and all other internal and external communication as it pertains to assigned brand
Collaborates with a wide variety of functional areas such as sales, editorial, marketing, design, and operations to execute specific marketing plans
Conducts market research and identifies and tracks market trends
Define and manage the brand’s advertising and promotion strategies
Closely monitor and analyze sales volumes, market share trends and competitive activity
Provide monthly product updates to management

Minimum Education Qualifications

A Bachelor's degree in any Business related discipline.

Required Experience:

Minimum of 3 - 5 years’ field experience in product management, brand advertising and/or marketing.

Required Competencies Knowledge:

Sales and marketing
Customer service
Communications and media
Public relations.

Skills:

Communication skills
Interpersonal skills
Negotiation skills
IT skills
Execution.

Job Title: Retail Sales Development Executive (Female) Location: Lagos Job objectives

Leads sell-in efforts into company owned retail outlets & stores.
Act as consultants to outlet managers to develop and implement tactics to achieve sales turnover in outlets under their direct management.
To manage sell-out from company-owned retail outlets

Reporting Relationships

Functionally reports into: Head of Retail Operation
Administratively reports to: Head of Retail Operation
Supervises: Sales Executives

Duties & Responsibilities

This role will oversee the execution of company’s Sales programs in own-outlets to achieve targets or quotas as part of the organisation’s overall business objectives.
Accountable for overall sales performance of the Retail Business
Work with company-owned retail stores, through the Outlet Managers, and build long term working relationships with them to facilitate the adoption and implementation of sales policies, plans and programs.
Ensure the outlets have the proper resources, tools, information, and monitoring mechanisms in place to ensure the sales plan is executed.
Work with Outlet managers for each store to implement a unified selling methodology across all our stores and for our products.
Sell in and coordinate excellent execution for specific promotional programs.
Advise Outlet Managers and their teams of all media activity, national promotions, unique point of sale items, etc.
Advise senior management of competitive pricing, promotions, sales trends and other competitive activity as well as a reasonable action plan.
Collaborate with management to analyze brand sales by own-outlet to facilitate growth opportunities.
Monitor individual outlet performance and draw up improvement plans where applicable.
Assist in the recruiting, training, and development of Sales team members
Revenue accountability is associated with this role, and it will carry a direct quota
Typical revenue responsibility will be determined by the Head of Sales and or Managing Director

Key Performance Indicators

% Overall Revenue Growth in assigned company owned-retail outlets
% Sell-in Revenue into company-owned retail outlets
New Products introduction to outlets
Outlet promotion on rotation, year-round
% Revenue Variance to Forecast
% Share of Wallet
No. of outlet visits weekly
% Customers Master Data Accuracy in the system
Sales Pipeline Value
% Stock/Inventory in outlet over X Days
Weeks of inventory on hand per retail outlet Weeks of inventory on hand per retail outlet
Product returns by retail window
Retailer ROI and trade-spend
No. of Timely Order Processing for outlets
% reduction of Processing Errors for outlet orders
% Sales Forecast Accuracy
No. of new Loyalty scheme members acquisition
No. of active loyalty card holders
Loyalty system points usage
% Adherence to Process
% Compliance with System

Minimum Education Qualifications

Bachelors degree
Masters Degree an advantage
Must be female

Required Experience:

5-6 years of sales experience in a consumer products company (FMCG) across multiple channels of trade, including wholesale and retail outlets.
People management & supervision experience.
1 year of P&L, strategic planning, and/or budgeting experience. Experience with salesforce automation or CRM is essential to success

Required Competencies: