Job For Team Lead IT Support Engineer at Tros Technologies

⏲ Nov 19, 2018, 11:54 AM
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Tros Technologies is a provider of a wide range of IT services and solutions in Nigeria. Through excellent technical capabilities, we deliver world class end-to-end technology-led business solutions to clients nationwide. We are recruiting to fill the position of: Job Title: Team Lead IT Support Engineer Location: Lagos Job Brief The key individual will serve as a technical support lead to both internal and external customers and IT team. The lead technical support Engineer is required to exercise independent initiative with the authority to act in-order to meet all clients requirements.

Review Tros business procedures and processes to improve quality of services.
The post holder will provide effective IT proficiency across all aspects of the business and will provide back up and support to the IT Supervisor.
The post holder is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems plus general maintenance of all IT-related hardware/software.
The position provides exposure to a broad range of IT-related projects and activities.
The Team Lead IT Support Engineer is responsible for supporting and maintaining clients IT systems and for providing efficient desktop support to all business users.
Diagnose and resolve technical inquiries related to Tros Technologies products and services.
The Team lead IT Support Engineer is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the outsourced IT services offered to the company’s various clients.
Manage communications to clients at all level to maintain positive relationship.
Utilize information tools, training and experience to provide high level of customer satisfaction.
Ensure adequate coaching of team members on IT related skills.
Mentor and assist junior IT engineers to define action plans towards successful project completion , issue resolution and ensure clients satisfaction.
Liaise with Engineering teams on technical discussion.

Duties/Responsibilities The position will involve the following areas of responsibility:

Reporting faults and maintaining logs on servers, desktops and laptops
Completing internal user moves including phones and PABX configuration
Patching of network and phones
Making of Cat 5 e network cables were necessary
Ensure all logs for equipment and users are maintained
Managing purchase requisitions for IT hardware/software
Ensuring all software purchased licensing is recorded and maintained
Exchange server mailbox maintenance including archiving mailboxes
Setting up new users and disabling expired accounts in accordance with HR requirements
Providing support for MAC and PC
Undertake Large to medium-sized IT projects as instructed by supervisor
Diagnose and resolve technical issues
Responsible for managing backups
Provide desktop and server support
Install authorised software to laptops and desktops
Ensuring security and upgrades are applied and kept up to date on desktops and laptops
Antivirus installation to all desktops and laptops
Fault-finding to laptops and desktops

Other:

Prepare documents, meeting materials and correspondence
Perform basic administrative support duties as required to meet specific operational objectives
Perform miscellaneous job-related duties as assigned by the IT Supervisor
Work extra hours to meet deadlines, as required and where reasonable
Provide assistance and support to IT-related team mate
Ensure that a high level of customer service and support is provided to all internal and external customers

Qualifications and Required Skills

High degree of analytic and problem solving abilities.
Strong troubleshooting skills and extensive customer facing experience.
Excellent communication skills (oral, written and presentation).
Proficient use of PC hardware and software (MS Office suite of applications).
Proficient in the use of internet for communication and research
Bachelors degree in Computer Science or related discipline
Minimum 5 years experience in an IT support environment,with a minimum of 2 years of industry experience as teamlead IT support .
Excellent grasp of relational database management theory and practices.