Job Recruitment in a Leading Quick Service Restaurant

Ascentech Services Limited - Our client, a leading company in the Quick Service Restaurant (QSR) segment of the Hospitality industry, is currently looking to hire a result-driven candidate to fill the psoitions below:

  Job Title: Head of Operations Location: Lagos

Job Description

• We are looking to hire a result-driven Head of Operations (HOP), who will be accountable for coordination and effective management of day to day business operations and ensuring that the required processes and procedures are implemented in achieving customer satisfaction, business profitability, and increase in stakeholders value.

Job Summary

• The HOP shall be accountable for the coordination and effective management of day to day business operations; ensuring the required processes and procedures are implemented in achieving customer satisfaction, business profitability, and increase in stakeholders value.

Duties

• Analyze internal operations and identify areas of process enhancement
• Maintain and build trusted relationships with key customers, clients, partners, and stakeholders
• Adhere to necessary statutory and business compliance requirements, enforcing compliance and taking action when necessary
• Prepare and review sales reports to track the profit or loss, and suggest measures to cut down costs and enhance productivity
• Collaborate in the development and driving of organizational vision, operational strategy, and hiring needs in alignment with short and long term business objectives
• Responsible for managing the day to day operations professionally and handling all the problems confidently
• Identifying scope for expansion by analyzing the market trends and implementing growth strategies effectively
• Motivating staff to follow and achieve the desired results through cooperation and teamwork

Education & Experience

• B.Sc / HND in Social Sciences, Business Administration or a related discipline. MSc / MBA or a relevant professional qualification will be an added advantage
• 7+ years' relevant experience, with at least 3+ years in a similar leadership / management position

Essential Person Skills, Competencies & Attributes:

• Project Management
• Business Process improvement
• Financial acumen
• Risk assessment and control
• Proven leadership
• Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.
• Passionate and self-driven with keen attention for details
• Must be decisive, courageous, with good decision making skills.
• Strategic Planning

Job Title: Home Appliances Showroom Manager Location: Lagos

Job Description

• We are currently looking to hire a result-driven Home Appliances Showroom Manager, who will be responsible for sales volume and profitability of the showroom; local marketing; expense management; financial performance; identification and solution to business problems and maximization of credit and other miscellaneous revenues.

Job Summary

• This includes, but is not limited to, selecting, scheduling, supervising, directing, coaching, counseling, disciplining, training and performance management of associates; sales volume, profitability; local marketing; maximization of credit and other miscellaneous revenues; expense management and overall financial performance; identification and solution of business problems; creation and implementation of competitive strategies; managing productivity standards; and overall showroom management responsibilities.
• The Home Appliances Showroom Manager is also responsible for overseeing and managing the execution of all receiving activities, including unloading merchandise, merchandise preparation and staging, outbound shipments and daily backroom activities.
• The Home Appliances Showroom Manager is responsible for management and overall performance of the showroom.

Duties

• Develops and implements sales, associate and other initiatives throughout the showroom.
• Plans and holds one-on-one meetings with associates to improve performance, set standards, and plan future development of those associates
• Achieves personal sales and profit goals and helps teams in achieving the same.
• Demonstrates a high level of energetic response to customers and focuses team on the same
• Reacts quickly to resolve customer issues
• Sets plans and strategy to lead the showroom to ensure achievement of business goals in sales and miscellaneous revenue
• Understands local market focus and tracks competition and trends in the market
• Sets plans and strategy to manage expense, understand and drive margin, maintain appropriate merchandise protection standards
• Maintains the stockroom in a neat, orderly and safe manner and ensures proper material handling and appropriate use of safety equipment
• Develops a high performance team by hiring, coaching, developing and managing performance of associates
• Prepares, sets up, and signs new merchandise on the sales floor
• Develops and executes Local Marketing plans to drive sales at the local level
• Plans, directs and supervises the work and productivity levels of associates to ensure standards are met or exceeded e.g. Receiving processes to yield appropriate merchandising and replenishment of the sales floor, customer facing positions to understand their role in interacting with the customer to meet or exceed his/her needs, etc.)
• Makes appropriate decisions on associate performance, up to and including termination of employment following various appropriate disciplinary processes, and coaches leads in the stores to appropriately address performance concerns in their respective departments
• Uses communication vehicles such as Storewide meetings, etc. to ensure associates are well-informed of upcoming showroom events and company initiatives, business and merchandising strategies and goals

Education & Experience

• B.Sc / HND in a numerate discipline. MSc/MBA or a relevant professional qualification will be an added advantage
• A minimum of 5 years' Home Appliance retail sales experience in a similar position

Essential Person Skills, Competencies & Attributes:

• Industry Knowledge
• Strategic Planning
• Financial acumen
• Proven leadership
• Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.
• Passionate and self-driven with keen attention for details
• Must be decisive, courageous, with good decision making skills.

 

How to Apply Interested and qualified candidates should send their CV to: [email protected] stating the Position applied for in the subject of the email. Note: Only shortlisted candidates will be contacted.