Job Opportunities at the Ikeja Electricity Distribution Company

Ikeja Electricity Distribution Company (IKEDC) - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, the Ikeja Electric (IE), Nigeria's largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the position below:

Job Title: Energy Accounting Officer

Location: Lagos
Job Type: Full time
Reporting To: Energy Accounting Supervisor

Role Purpose

• Conducting accurate estimation of energy flow and consumption across various networks/business units

Responsibilities

• Responsible for energy data management and analysis
• Determine the energy input at disco level and calculate losses at different voltage levels.
• Carry out recertification and maintenance of meters on the feeders and DTs across the networks
• Conduct energy accounting and audits on feeders
• Carry out loss study and loss reduction activities
• Carry out corrective maintenance on feeder and DT meters as flagged by AMI
• Monitor and track energy losses
• Contribute to ensure the energy meters installed at various points are as per approved technical specifications.
• Provide support on accurate monthly energy reading from the 33kV and 11kV feeders, and DTs
• Maintain a regular check on the metering systems at various levels in the system and the consumer level.
• Carry out 100 %-meter certification and commissioning at grid, 33kV and 11kV feeders and the distribution transformer (DT) levels
• Carry out analysis for identifying the high loss-making areas/ networks
• Compare the main meter reading with check meter readings at interface points.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
• Assist in carrying out any other duties as requested by the Head of the unit or Head of Department

Minimum Qualifications

• This role requires a first degree in Electrical/Electronics Engineering, Physics/Electronics or any related discipline.
• Requires between 0-2 years relevant work experience

Technical Competencies:

• Basic knowledge of regulatory requirement to metering and energy accounting/auditing.
• Basic knowledge of metering and its equipment
• Understanding of Grid Operations and Nigerian Electricity Supply Industry (NESI)
• Energy Accounting skill
• Good Analytical skills.
• Effective Monitoring Skills.
• Safety and Health Compliance
• Business Intelligence
• Safety and Health Compliance

Behavioral Competencies:

• Ability to work under pressure and multi task effectively
• Good communication & interpersonal Skills.
• Commitment to Task.
• Problem Sensitivity
• Attention to Detail.
• Integrity
• Business Focus

Interested and qualified candidates should:Click here to apply

Application Deadline 23rd March, 2021.

Job Title: New Service Supervisor

Location: Lagos
Job Type: Full time
Reporting To: Customer Care Specialist - Business Unit

Role Purpose

• This role will be responsible for all major activation & maintenance processes in the customer lifecycle management in Ikeja Electric

Responsibilities

• Customer Capture: Will be responsible for the processes involved in setting up a new customer on Ikeja Electric platform(s).
• This includes authenticating customer details, assigning accounts, authenticating and assigning customer tariff class as recommended by the stakeholders, initiating all maintenance document to manage customer request as applicable in the company and uploading these details for subsequent processing by the billing team.

Customer Maintenance: Will be responsible for all customer maintenance requests all through the customer life cycle on the network. This includes:

• Authenticating and validating all customer change requests (change of name, address, tariff etc.) these requests are captured using relevant platforms, authenticated and sent to the billing team for subsequent processing  
• Processing all requests with direct implication on the customer’s account status.
• Initiating all status change requests and liaising with the Finance as well as the billing team to ensure that these requests are processed.

Book Management: Wil be responsible for the management of all customer account/meter books, KYC documents etc. This ensures that:

• Account numbers are properly assigned to customers requesting for new setup based on the DT and Feeder mapping
• Customers do not have interwoven accounts.
• New Customers are not given pre-existing accounts
• Customers with high outstanding do not abandon accounts.
• Proper accounts are created for metered customers requiring account separation

Customer Migration Management: Will be responsible for all processes involved in the migration of customers from the postpaid to the prepaid platform. This involves:

• Managing a database of daily meter installations
• Analyzing meter installation reports and flagging all exceptions
• Initiating the “stop-billing” process which ensures that the new prepaid customers stop receiving postpaid bills
• Liaising with the sister departments in the computation of all customers outstanding for subsequent migration to the new prepaid platform
• Ensure that all applications are processed timely

Reporting:

• Will be responsible for generating monthly reports on all customer maintenance. This includes: New customer capture, Change of Name/Address, Tariff Reclassification requests, Account Reactivation and Account Suspension Requests.

Other responsibilities include:

• Ensuring that only validated inputs submitted by ESRs/ESCs are forwarded to Billing for subsequent processing
• Ensuring that relevant documents are raised in line with stipulated TATs for all customer requests
• Ensuring that submission timelines are met within the billing cycle.

Minimum Qualifications

• Relevant Bachelor Degree in any relevant field with a minimum of 3-4 years relevant work experience within the Energy, Banking, Telecoms industry.

Technical Competencies:

• Proficiency in Microsoft office Suite (Word, Excel and Access)
• Good Software skills.
• Ability to easily understand and use the computer software programs and tools needed to carry out the job duties
• Good Reporting Skills
• Good Data Analytical Skills
• Very strong attention for details
• Good knowledge of company service and regulatory standards
• Record keeping

Behavioral Competencies:

• Ability to work well within a team
• Good interpersonal & communication skills
• Ability to work within timeliness and meet deadlines.
• Ability to work with little or minimal supervision
• Good problem-solving skills
• Good eye for details

Interested and qualified candidates should:Click here to apply

Application Deadline 28th March, 2021.