Job For Graduate Call Center Agent In A Reputable Internet Service Conglomerate

Lorache Group - Our client, an Internet Service Provider (ISP) Conglomerate, is recruiting suitably qualified candidates into the position below:     Job Title: Call Center Agent Location: Lagos Job Description

• An active and vibrant individual with good communication skill and exceptional unique attributes.

• Ensure high level of Customer centric attitude to provide resolution to customer concerns
• Ensure that calls are answered within defined threshold of 20 seconds
• Handle Customers compliant, request and queries via inbound calls
• Emphasis on first level trouble shooting and concern redressal
• Maintain and build lasting customer relationships by ensuring concern attended are resolved
• Build customers’ interest in products and services for all queries been attended
• Validate customers’ contact details and share update require with supervisor
• Ensure relevant communication, records and data are updated and recorded
• Identifies and escalate situations requiring urgent attention to appropriate department
• Prepare daily activities reports and share with TL / Supervisor and HOD.

• Computer knowledge
• Internet and Tech savvy
• Customer query resolving.
• Qualification: Relevant Company Experience Preferred, Graduate / Post Graduate
• Experience: 1-3years

• Sales Acumen
• Customer focus
• Excel knowledge(Must)

• Hausa, Igbo, Yoruba and English.