Job For Credit Analyst & Collections Officer at Zerofinance Limited

Zerofinance Limited is an online retailer of consumer goods such as Electronics and other household appliances, Mobile phones, Tablets and much more! We believe we provide consumers an enjoyable online retail experience through our user-friendly website. We offer a wide selection of authentic products from various reputable brands at competitive prices which are delivered in a speedy and reliable manner. We are recruiting to fill the position below:     Job Title: Credit Analyst & Collections Officer Location: Lagos Job Description

• Zerofinance is looking for a smart, motivated, and analytical Credit Analyst & collections Officer to join our Lending team. He or she will have responsibility for providing Zerofinance customers with a leading experience and a thorough credit risk assessment as they apply to pay in installments for their orders.
• This will involve high judgment and frequent interaction with customers and internal stakeholders to ensure decisions are sound and well understood. The Credit Analyst will also support the monitoring, management and recovery of the entire receivable portfolio.
• The successful candidate will have a strong desire in innovating processes, strong attention to detail and exceed expectations in a dynamic, fast-paced and often ambiguous environment. The position requires an individual who can work autonomously in a fast paced, highly demanding and often ambiguous environment.

• Evaluate credit applications – analyzing data from financial statements, credit reference agencies, application forms and other third party sources to arrive at fast, fair, and appropriate credit decisions
• Communicate with customers – requires strong Customer Obsession as a Zerofinance representative in credit-related communication with the customers
• Improve processes – work with internal teams to understand the systems and variables that affect credit management decisions, and drive improvements in the logic, tools and processes, with emphasis on automating tasks that are currently performed manually
• Monitor credit performance – monitoring of Accounts Receivables with emphasis on customer repayments.Loan recovery & repossession- Handle inbound and outbound calls for past due accounts, while maintaining composure and professionalism. Coordinate and execute repossession and liquidation of loans as needed to mitigate losses.
• Professional traits required for this position include but not limited to:
  • Exhibits excellent judgment
  • Is passionate about customers
  • Is creative, and data driven
  • Has relentlessly high standards
  • Thinks strategically, but stays on top of tactical execution
  • Results oriented

• Able to prioritize and work to tight deadlines
• Strong verbal & written communication skills
• Strong business judgment and good instincts
• Creative & Data driven
• Proven Credit Risk and collections experience
• Robust analytical skills, including the ability to dive deep into details and work hands-on
• Ability to work in a fast paced and challenging environment
• Be able to hit the ground running and solve your own problems
• Be a team player, with a passion for the customer as well as the business