Job for a Customer Service Team Lead at Norrenberger Financial Group

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Norrenberger is an Integrated Financial Services Group (Licensed & Regulated by the Central Bank of Nigeria (CBN) and the Securities & Exchange Commission (SEC) that operates a customer-focused business model offering clients a comprehensive range of financial products& services including Funds & Investment Management, Structured & Alternative Finance, SME Funding, Foreign Exchange and Business Advisory Services. We are recruiting to fill the position below:     Job Title: Team Lead, Customer Service Location: Abuja. Job Description

• A customer service team lead supports a company’s customer service activities by directing and overseeing team members, resolving and escalating customer questions or complaints to appropriate departments, and developing programs and procedures to enhance productivity and performance.

Job Responsibilities

• Coordinate Customer Service Team.
• Respond to customer’s enquiries via phone, emails and in person.
• Conversant in products and services offered by the organization and encourage the customers to try new products and services.
• Act as a point of contact between the manager and customers.
• Handle requests and queries promptly.
• Review and Resolve Escalations
• Evaluate Team Members
• Support Process Improvement.
• Create and maintain customer’s data and reports thoroughly, including notes and personal interactions.
• Monitor and measure customer satisfaction.
• Develop surveys to stay up to date with client satisfaction.
• Make recommendations to management to improve customer experience.
• Develop a good rapport with customers.
• Submit a weekly report of all activities carried out to the up line manager.
• Train New Hires

Job Requirements

• A degree in Social Sciences, Administration or any related field is required.
• Possess between 5 to 8 years previous working experience in a telecommunications office or bank.
• Must Possess a Strong Sense of Confidentiality.
• Basic knowledge of office equipment.
• Proficient use of Microsoft Office.
• Fluent in English Language.
• Team oriented and good management skills.
• Preferably female for the purpose of gender equality.
• Possess Communications and Interpersonal Skills.
• Must be Presentable, Eloquent and Very Professional.

  How to Apply Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as subject of the email.   Application Deadline  27th September, 2019.

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