Job For Customer Service Officer at Royal Emerald Hotel

Royal Emerald Hotel is world class standard hospitality company that provide effective and efficient services to its clients. We are recruiting to fill the position below:     Job Title: Customer Service Officer Location: Lagos Job Description

• Royal Emerald hotel is looking for Customer Service Officer to join the team. Successful candidates will render a variety of services to customers through application of knowledge of our organization, its services and products.

• Sets up new accounts, maintains records, prepares reports and performs work processing assignments and related clerical duties.
• Knowledgeable of customer service inclusive of hotel reservations, ground transportation, information on local attractions and activities, and other information that provides valuable service to our customers.
• Responsible for hotel reservations, ground transportation arrangements such as car rentals, limo services, etc.
• Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
• Serves as liaison between the customer and various departments.
• Solicits sales of new or additional services.
• Operates office equipment inclusive of computers.
• Provides pricing and delivery information, processes orders, and prepares cash reports.

• Multi-task oriented
• Excellent communication skills and problem solving abilities
• General education Degree experience.