IT Operation Supervisor at Jubaili Agrotec Limited

Jubaili Agrotec Limited was established in 2002 (in Nigeria) by the sons of Abdullatif Jubaili as the fruit of their strong solid experience in the field of agriculture and of their reliable sources for quality products such as: Agricultural Pesticides, Agricultural, Insecticides, Agricultural Herbicides, Feed Additives, etc.

We are recruiting to fill the position below:

Job Title: IT Operation Supervisor

Location: Abuja
Job type: Full-time

Job Description

• Supervise and manage the local IT Helpdesk Team located at the main branches.
• Responsible for ensuring that all User IT related needs and requests are met in a timely manner, as part of the ticket management procedure.
• Build, maintain, and regularly update the company’s hardware and software inventory, as part of the Asset Management.
• Work with local IT and outside vendors in selecting IT services/solutions, negotiating contracts/proposals, and evaluating vendor’s performance, as part of the vendor management.
• Convey IT requirements/Budget tthe facility and communicate facility requirements/Budget tIT Corporate, as part of the budget management.
• Facilitate and maintain the User Access Management for all Nigeria branches.
• Assess the internet service performance, resolve connectivity issues, develop alternative/backup solutions, and make recommendations/upgrades tmanagement when needed.
• Assist in the incident response trestore service tusers when interrupted, as part of the incident management procedure.
• Write procedures and technical documentation for the completed projects.
• Participate in the development of training materials. Supervise the training of user department personnel in the use of Mobile solution, Collaboration tools, ERP system or business solution applications.
• Constantly be on the lookout for ways timprove data monitoring and deliver better value tthe employees.
• Assist in maintaining compliance with corporate IT standards and direction.
• Deliver regular team communications, organize periodical team meetings, and evaluate the IT team performance.
• Coordinate IT applications, infrastructure projects, and process control projects, upgrades, implementations, requests, etc.

Generic Responsibilities

• Enhance team effort by encouraging teamwork, and positive working relationship among team members.

Requirements

• Bachelor's Degree of in information Technology, Engineering, or a related field. Master’s degree is a plus.
• Proven understanding of technical skills in the areas of IT support including:
• ITIL concepts and best practices,
• Microsoft technologies,
• Solid Networking experience
• Proven interpersonal and communication skills, and coaching subordinates.
• Minimum of 10 years cogent experience in IT Infrastructure or System administration role
• Customer service
• Analytical Skills
• Negotiation Skills
• Presentation Skills
• Project Management

How to Apply
Interested and qualified candidates should send in their Applications to: [email protected] using the Job Title as the subject of the email.