Graduate recruitment at Kranite Nigeria Limited

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Kranite Nigeria Limited commits itself to becoming an international company and a major supplier and designer architectural hardwares in Nigeria. The company is best sourced for wide range of activities related to Stainless Steel Railings; Aluminum Railings; Burglary Proof; Stone Coated Roof; Office Partitions; Shower Cubicles; Furniture & Fittings. We are recruiting to fill the vacant positions below:     Job Title: Customer Care Representative Location: Lagos Job Description

• Answering product and service questions
• Suggesting information about other products and services.
• Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.
• Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Job Functions

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Read from scripts
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media

Requirements

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High School Diploma or equivalent; college degree preferred

Skills & proficiencies:

• Customer Service
• Product Knowledge
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Analysis
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills

    Job Title: Executive Project Manager Location: Lagos Job Description

• Ensure project officers prepare project schedule with key milestones that will be used to measure the progress of the project
• Collaborate with relevant stakeholders, user department and architects to enable successful delivery of projects
• Take lead role in all implementation related activity/task
• Conduct research to identify and drive continuous improvement initiatives for the team
• Ensure project officers upload project documents on server to enable knowledge sharing
• Ensure sharing of lessons learnt among team/department to effectively help improve work quality of future projects
• Create a fair and efficient performance management system to review team performance especially at the end of major projects
• Drive capacity development and training for team members
• Lead implementation meetings

Qualifications

• First degree preferable in Engineering, Building/construction related discipline
• Proven evidence of handling complex projects and delivering same projects on schedule
• Minimum of 2 years of direct project management experience in Building Construction Industry. Management consultants who have worked in any of the big 4 consulting firms and have handled complex projects will also be considered.

  Job Title: Computer Analyst Location: Lagos Job Description

• Consult with managers to determine the role of the IT system in an organization
• Research emerging technologies to decide if installing them can increase the organization’s efficiency and effectiveness
• Prepare an analysis of costs and benefits so that management can decide if information systems and computing infrastructure upgrades are financially worthwhile
• Devise ways to add new functionality to existing computer systems
• Design and develop new systems by choosing and configuring hardware and software
• Oversee the installation and configuration of new systems to customize them for the organization
• Conduct testing to ensure that the systems work as expected
• Train the system’s end users and write instruction manuals

Skills

• Analytical skills: Analysts must interpret complex information from various sources and be able to decide the best way to move forward on a project. They must also be able to figure out how changes may affect the project.
• Communication skills: Analysts work as a go-between with management and the IT department and must be able to explain complex issues in a way that both will understand.
• Creativity: Because analysts are tasked with finding innovative solutions to computer problems, an ability to “think outside the box” is important.

    Job Title: Database Administrator Location: Lagos Job Description

• Database Administrators (DBAs) are responsible for the evaluation of database software purchases and supervise the modification of any existing database software.
• They are responsible for maintaining the integrity and performance of company databases and guarantee that data is stored securely and optimally.
• Through control access, DBAs ensure the security of company data. Their skills and technical expertise are desirable to many organizations, with the highest demand being in data-intensive organizations like insurance, finance, and content providers.

Requirements, Education and Training

• A Bachelor's degree in Information Technology or Computer Science, along with advanced Education and Certifications are required to work as a database administrator.
• Many employers require three to five years of database experience, in addition to educational requirement.
• Obtaining a certification specializing in various database management systems is also helpful.

Skills: Here's a list of database administrator skills for employment:

• Advise Management on Long-Term Capacity Plans and Growth
• Assign Passwords and Maintain Database Access
• Analyze and Recommend Database Improvements
• Analyze Impact of Database Changes to the Business
• Audit Database Access and Requests
• Backup and Restore Data
• Communicate Requirements to System Administrator
• Comfortable Working With Production Servers
• Configure Database Software
• Continually Review Processes for Improvement
• Debug Database Issues on Live Data
• Deploy System Updates
• Design and Build Database Management System
• Develop and Test Methods to Synchronize Data
• Develop and Secure Network Structures
• Ensure Data is Secure
• Ensure Databases Run Efficiently
• Ensure Platform Availability
• Extract Live Data
• Guarantee Database Setup Meets Industry Requirements
• Identify User Needs to Create and Administer Databases
• Implement Backup and Recovery Plan
• Install Database Software
• Install Updates
• Maintain Database
• Merge Databases
• Mine Data
• Modify Databases to Specific User Requirements
• Monitor Available Disk Space
• Oversee Development of New Databases
• Optimize Queries on Live Data
• Plan Disk Storage Requirements
• Proactively Tune Database in Production
• Prevent Data Loss
• Quickly Assess a Situation and Develop/Implement a Solution
• Recover Lost Data
• Repair Program Bugs
• Research Emerging Technology
• Review Existing Solutions
• Set Security Permissions for Database
• Setup Safety Measures to Recover Data
• Solid Project Management Capabilities
• Solid Understanding of Company’s Data Needs
• Strong Technical and Interpersonal Communication
• Test Database to Ensure Everything Operates Efficiently Without Error
• Test Recovery Plans
• Thorough Knowledge of SQL
• Troubleshoot Database Errors
• Understanding of Popular Database Management Software (SQL and MySQL)
• Update Database Permissions
• Work Closely with Development Teams with Regards to Database Updates and Design

      Job Title: Sales Executive Location: Lagos Job Description

• Organising sales visits
• Demonstrating and presenting products
• Establishing new business
• Maintaining accurate records
• Attending trade exhibitions, conferences and meetings
• Reviewing sales performance
• Negotiating contracts and packages
• Aiming to achieve monthly or annual targets.

Requirements and Skills

• OND/HND/BSc/MBA qualification
• Maturity
• Confidence
• Perseverance
• Patience
• Excellent interpersonal skills
• Commercial awareness
• IT skills
• Numerical skills

      Job Title: Quality Assurance Manager Location: Lagos Duties and Responsibilities

• Draft quality assurance policies and procedures.
• Interpret and implement quality assurance standards.
• Evaluate adequacy of quality assurance standards.
• Revise sampling procedures and directions for recording and reporting quality data.
• Review the implementation and efficiency of quality and inspection systems.
• Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.
• Document internal audits and other quality assurance activities.
• Investigate customer complaints and non-conformance issues.
• Collect and compile statistical quality data.
• Analyze data to identify areas for improvement in the quality system.
• Develop, recommend and monitor corrective and preventive actions.
• Prepare reports to communicate outcomes of quality activities..
• Identify training needs and organize training interventions to meet quality standards.
• Coordinate and support on-site audits conducted by external providers.
• Evaluate audit findings and implement appropriate corrective actions.
• Monitor risk management activities.
• Responsible for document management systems.
• Assure ongoing compliance with quality and industry regulatory requirement.

Requirements

• Bachelor's degree preferred.
• 3-5 years of experience.
• Quality inspection, auditing and testing experience.
• Experience with implementation of corrective action programs.
• Product or industry-specific experience.
• Strong computer skills including Microsoft Office and databases.
• Knowledge of relevant regulatory requirements.

    Job Title: Accountant Location: Lagos Responsibilities

• Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
• Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
• Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements.
• Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
• Report to management regarding the finances of establishment.
• Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
• Develop, implement, modify, and document record-keeping and accounting systems, making use of current computer technology.
• Survey operations to ascertain accounting needs and to recommend, develop, and maintain solutions to business and financial problems.
• Advise management about issues such as resource utilization, tax strategies, and the assumptions underlying budget forecasts

Qualifications & Characteristics

• Bachelor's Degree specializing in Accounting or Finance (with ICAN and/or ACCA qualifications)
• At least 2-4 years’ relevant experience in accounting/finance with proven records of published financial statements
• Strong leadership and management skills
• Proven financial, analytical and problem solving skills
• Ability to interpret financial reports
• Strong communication and business application skills
• Excellent written and verbal skills, relationship-building skills in the investment community
• Excellent interpersonal skills with the ability to work well in a team
• Strong and demonstrated passion for social development and impact investment
• Client facing
• Fluency in English
• Compensation and Benefits
• Salary and benefits are competitive, commensurate with experience.

    Job Title: Chemical Engineer Location: Lagos Responsibilities Your daily activities will be extremely diverse and largely depend on the role and the sector in which you work. In general, tasks include:

• Working closely with process chemists and control engineers to ensure the process plant is set up to provide maximum output levels and efficient running of the production facility
• Designing plant and equipment configuration so that they can be readily adapted to suit the product range and the process technologies involved, taking environmental and economic aspects into account
• Setting up scale-up and scale-down processes including appropriate changes to equipment design and configuration
• Assessing options for plant expansion or reconfiguration by developing and testing process simulation models
• Designing, installing and commissioning new production plants, including monitoring developments and troubleshooting
• Optimising production by analysing processes and compiling de-bottleneck studies
• Applying new technologies
• Researching new products from trial through to commercialisation and improving product lines
• Ensuring that potential safety issues related to the project operator, the environment, the process and the product are considered at all stages.

Examples of work activities in specific sectors include:

• Undertaking small and intermediate-scale manufacturing and packaging activities in pharmaceutical product development for clinical trial purposes
• Developing new methods of safe nuclear energy production, including projects such as conceptual design, simulation and construction of test rigs, and detailed design and operations support.

Qualifications

• You will need to have studied at Masters level, either completing a four-year MEng in Chemical Engineering or a BEng followed by the relevant Masters:
  • Applied Chemistry
  • Biochemical/Process Engineering
  • Biomedical Engineering
  • Chemistry
  • Environmental Engineering
  • Nuclear Engineering
  • Polymer Science/Technology.
• A HND or foundation degree in the Physical or applied Sciences may be accepted. You will also need to complete further qualifications if you wish to become chartered.

Skills: You will need to show:

• An understanding of engineering principles and mathematics
• An aptitude for, and interest in chemistry
• Project management skills
• Resource management skills
• Oral and written communication skills
• Analytical and problem-solving ability
• The ability to work as part of a team
• The capacity to motivate and lead a team
• Strong IT skills
• A careful and methodical approach with good attention to detail
• Commercial and business awareness
• Creativity and innovation.

    How to Apply Interested and qualified candidates should send their CV's to: [email protected] or [email protected] Note: Be kind enough not to send any application that has noting to do with this ad, only shortlisted candidate will be contacted.   Application Deadline  17th February, 2018.

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