Graduate Jobs at Kranite Nigeria Limited

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Kranite Nigeria Limited commits itself to becoming an international company and a major supplier and designer architectural hardwares in Nigeria. The company is best sourced for wide range of activities related to Stainless Steel Railings; Aluminum Railings; Burglary Proof; Stone Coated Roof; Office Partitions; Shower Cubicles; Furniture & Fittings. We are recruiting to fill the vacant positions below:   Job Title: Customer Care Representative Location: Lagos Job Description

• Answering product and service questions
• Suggesting information about other products and services.
• Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.
• Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Job Functions

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Read from scripts
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media

Requirements

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High School Diploma or equivalent; college degree preferred

Skills & proficiencies:

• Customer Service
• Product Knowledge
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Analysis
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills

    Job Title: Accountant Location: Lagos Job Responsibilities

• Provides financial information to management by researching and analyzing accounting data; preparing reports.
• Prepares asset, liability, and capital account entries by compiling and analyzing account information.
• Documents financial transactions by entering account information.
• Recommends financial actions by analyzing accounting options.
• Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
• Substantiates financial transactions by auditing documents.
• Maintains accounting controls by preparing and recommending policies and procedures.
• Guides accounting clerical staff by coordinating activities and answering questions.
• Reconciles financial discrepancies by collecting and analyzing account information.
• Secures financial information by completing data base backups.
• Maintains financial security by following internal controls.
• Prepares payments by verifying documentation, and requesting disbursements.
• Answers accounting procedure questions by researching and interpreting accounting policy and regulations.
• Complies with federal, state, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
• Prepares special financial reports by collecting, analyzing, and summarizing account information and trends.
• Maintains customer confidence and protects operations by keeping financial information confidential.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Accomplishes the result by performing the duty.
• Contributes to team effort by accomplishing related results as needed.

Accountant Skills

• Accounting, Corporate Finance, Reporting Skills, Attention to Detail, Deadline-Oriented, Reporting Research Results, SFAS Rules, Confidentiality, Time Management, Data Entry Management, General Math Skills
• OND/HND/BSc/MSc/MBA qualification.

    Job Title: Computer Analyst Location: Lagos Job Description

• Consult with managers to determine the role of the IT system in an organization
• Research emerging technologies to decide if installing them can increase the organization’s efficiency and effectiveness
• Prepare an analysis of costs and benefits so that management can decide if information systems and computing infrastructure upgrades are financially worthwhile
• Devise ways to add new functionality to existing computer systems
• Design and develop new systems by choosing and configuring hardware and software
• Oversee the installation and configuration of new systems to customize them for the organization
• Conduct testing to ensure that the systems work as expected
• Train the system’s end users and write instruction manuals

Skills

• Analytical skills: Analysts must interpret complex information from various sources and be able to decide the best way to move forward on a project. They must also be able to figure out how changes may affect the project.
• Communication skills: Analysts work as a go-between with management and the IT department and must be able to explain complex issues in a way that both will understand.
• Creativity: Because analysts are tasked with finding innovative solutions to computer problems, an ability to “think outside the box” is important.

    Job Title: Sales Executive Location: Lagos Job Description

• Organising sales visits
• Demonstrating and presenting products
• Establishing new business
• Maintaining accurate records
• Attending trade exhibitions, conferences and meetings
• Reviewing sales performance
• Negotiating contracts and packages
• Aiming to achieve monthly or annual targets.

Requirements and Skills

• OND/HND/BSc/MBA qualification
• Maturity
• Confidence
• Perseverance
• Patience
• Excellent interpersonal skills
• Commercial awareness
• IT skills
• Numerical skills

    Job Title: Executive Project Manager Location: Lagos Job Description

• Ensure project officers prepare project schedule with key milestones that will be used to measure the progress of the project
• Collaborate with relevant stakeholders, user department and architects to enable successful delivery of projects
• Take lead role in all implementation related activity/task
• Conduct research to identify and drive continuous improvement initiatives for the team
• Ensure project officers upload project documents on server to enable knowledge sharing
• Ensure sharing of lessons learnt among team/department to effectively help improve work quality of future projects
• Create a fair and efficient performance management system to review team performance especially at the end of major projects
• Drive capacity development and training for team members
• Lead implementation meetings

Qualifications

• First degree preferable in Engineering, Building/construction related discipline
• Proven evidence of handling complex projects and delivering same projects on schedule
• Minimum of 2 years of direct project management experience in Building Construction Industry. Management consultants who have worked in any of the big 4 consulting firms and have handled complex projects will also be considered.

  How to Apply Interested and qualified candidates should send their CV's to: [email protected]   Application Deadline  3rd February, 2018.

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