Graduate Jobs at De Raphcity Travel and Tour

De Raphcity Travel and Tour is recruiting suitably qualified candidates to fill the positions below:

Job Title: Client Relationship Officer Location: Nationwide

Job Description

• The client relationship manager works closely with the sales team to manage relationships with clients.

Duties

• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the CRM and ensuring account managers are aware of changes within clients.
• Passing leads to the sales team and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPI’s as set by the Head of Sales.
• Working closely with Account Managers and Sales Consultants.
• Escalating and resolving areas of concern as raised by clients.

Skills

• Strong interpersonal skills and an ability to build rapport with customers.
• Previous sales experience and an organised approach to work.
• Hardworking with a strong work ethic.
• Previous experience working as a client relationship manager or a track record of managing client relationships.

Job Title: Administrative Officer Location: Nationwide

Job Description

• A top-performing Administrative Officer should be able to demonstrate exceptional organizational and time management skills to complete all duties in a timely manner.

Responsibilities

• Answering telephone calls, responding to queries, and replying to emails.
• Preparing expense reports and office budgets.
• Managing office supplies and ordering new supplies as needed.
• Systematically filing important company documents.
• Forwarding all correspondence, such as letters and packages, to staff members.
• Scheduling meetings and booking conference rooms.
• Hiring maintenance vendors to repair or replace damaged office equipment.
• Assisting the HR department with job postings and interviews.

Requirements

• Bachelor's degree in Business Administration or Business Management is advantageous.
• Proficiency in all Microsoft Office applications.
• Working knowledge of business management.
• The ability to multitask.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.

Job Title: Facility Help Desk Manager Location: Nationwide

Job Description

• We are looking for a qualified Help desk manager to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.
• As a Help desk manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.

Responsibilities

• Manage the help desk team and evaluate performance
• Ensure customer service is timely and accurate on a daily basis
• Recruit, train and support help desk representatives and technicians
• Set specific customer service standards
• Contribute to improving customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Provide customer feedback to the appropriate internal teams, like product developers

Requirements

• Proven work experience as a Help desk manager
• Hands on experience with help desk and remote control software
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Team management skills
• B.Sc. degree in Computer Science, Information Technology or relevant field

How to Apply Interested and qualified candidates should send their applications to: [email protected] using the "Job title" as subject of the email