General Manager, Operations at Eye Foundation Hospital Group
Eye Foundation Hospital Group (EFHG) is a healthcare group with speciality in Eye care services. The Eye Foundation Hospital was started in 1993 as a high tech specialist eye hospital capable of providing services comparable to those obtainable abroad. It is the first and foremost indigenous eye practice in the country that runs a group practice with many sub specialized ophthalmologists.
We are recruiting to fill the position below:
Job Title: General Manager, Operations
Location: Ikeja, Lagos
Employment Type: Full-time
Reports To: Chief Executive Officer
Entity: Summit Healthcare Hospital Ltd.
Job Summary
- The General Manager, Operations is a key member of senior management that plans, directs, and oversees the organization's operational policies, regulations, initiatives, and goals; and helps the organization to execute long-term and short-term plans and directives by implementing judgement, vision, management, and leadership.
Role Objective
- To secure the functionality of business to drive extensive and sustainable growth.
Key Responsibility Areas
Operational Aspect:
- Lead Business Operations of the Hospitals across different locations in various states; analyze internal operations and identify areas of process enhancement.
- Ensure compliance and effectiveness of operations pertinent to patient experience, policy implementation and procedures.
- Directly oversee operations, customer service, and facility and maintenance services
- Secure the functionality of business to drive extensive and sustainable growth.
- Plan, organize and manage all medical services of the hospital.
- Liaise with departments for smooth running of the facility.
- Ensure that facility is in compliance with all federal, state and local laws.
- Oversee facility management in coordination with Facility manager (clinical areas and operations).
- Create and implement a best practice program, maintaining a consistent level of quality of care offered to patients.
- Ensure that the process needed for the quality management system are implemented and maintained in the hospital.
- Guide the material department and pharmacy to make these services economical.
- Monitor quality assurance programs and mock drills concerned with safety and other quality control initiatives.
- Oversee practice of evidence-based medicine, safety initiatives, quality assurance, Improving clinical performance and implementation of high-quality standards of all medical staff.
- Develop and enforce technology driven operations and processes using Hospital Information System, Electronic Medical Records, and other relevant tools.
- Ensure effective Implementation of policies and processes as laid down by the organization.
Leadership Aspect:
- Develop and implement policies, procedures, and best practices in the administration of the hospitals with reference to corporate services, medical insurance, material management, pharmacy management, facility management and estates management.
- Formulation of strategies (in collaboration with the Chief Medical Director and Medical Directors) for developing and refining existing Clinical Services.
- Operationalize the deployment of new clinical programs.
- Ensure the organization and its mission, programs, products, and services are consistently presented in a strong, positive image to relevant stakeholders.
- Involvement in decision making for the procurement of medical equipment, drugs, machinery, and other relevant capital expenditures.
- Accountable for facilities and infrastructure planning.
- Facilitate data-driven decision making across the organization that leads to meaningful actions.
- Identify possible operational risks; and develop and implement plans for mitigation.
- Undertake special projects and other duties as directed by the CEO.
Financial Aspect:
- Identifying and exploring ways and initiatives to control cost and generate revenue.
- Aggressively manage operational expenses to ensure the company achieves targets relative to growth and profitability.
- Understand and promote the role of sound financial management and its impact on organizational effectiveness.
- Ensure 100% compliance with statutory, statistical, and annual reports.
Customer Focus Aspect:
- Accountable for customer experience across all hospitals.
- Responsible for maintaining and implementing Patient Feedback Process and conduct regular patient feedback analysis.
- Identify and develop initiatives for customer retention programs.
People Aspect:
- Senior level collaboration and engagement within organization to influence and foster cross facility collaboration and the development of common ways of delivering operations services.
- Manage team to motivate and inspire great performance and positive work attitude.
- Monitor training and development of team, and recommending disciplinary actions as needed.
- Regular meetings with hospital managers, clinical and non-clinical staff through whom regular day to day management is carried out.
- Manage people up/down to ensure collaboration to deliver organizational goals.
Qualifications and Experience
- B.Sc / BA in Business Administration or relevant field from a reputable university; MSc/MBA is preferred
- Minimum of 10 years working experience in operations is required out of which minimum of 3 years in a managerial role is required
- Minimum of 3 years’ experience in hospital operations is essential
- Job Location; Lagos (requires ability and willingness to make local and international travels)
Core Values:
- Accountability
- Resourcefulness
- Ethics
- Flexibility
- Respectful Engagement
- Empathy
Skills and Competencies
Functional/ Technical:
- Demonstrated knowledge and experience in Health care operations, and healthcare Information systems and information technology.
- Computer Savvy Skills-Intermediate/Advanced Skills in Microsoft office {Word, Excel, and PowerPoint}
- Business Acumen
- Understanding of business functions such as Human Capital, Finance, Sales/Marketing, Customer Experience, Procurement etc.
- Oversight of outsourced operations and demonstrated success in vendor management.
- Project Management.
- Knowledge of HSE standards and requirements.
Managerial:
- Outstanding organizational and people leadership abilities including planning, delegating, and supervising
- Excellent interpersonal and public speaking skills
- Aptitude in decision-making and problem-solving
- Demonstrable competency in strategic planning and business development
- Crisis management
- Experience in fundraising will be a plus.
How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.
Application Deadline 6th July, 2021.
Note: Only shortlisted candidates will be contacted.