Front Desk Officer/Receptionist Job in Rivers State at First Katalyst Marketing

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First Katalyst Marketing - We commenced business in 2012 and within that time, and with a highly experienced staff, we have demonstrated our capability as a go-to agency for top-notch marketing solutions. We have driven business growth for many businesses across nigeria, west africa, the uae and the uk. First Katalyst Marketing is recruiting to fill the position below: Job Title: After Sales Front Desk Officer/Receptionist Location: Rivers Job Descriptions

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource

How to Apply Interested and qualified candidates should send their application and CV's (in MS Word or PDF Format) stating their desired position and locations as the subject of the mail to: [email protected] Application Deadline  20th January, 2017.

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