Front Desk Officer - Shortlet at Invent Alliance Limited


Invent Alliance Limited is a company specialized on creation of multi-sectoral and multi-disciplinary business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles.

We are recruiting to fill the position below:

 

Job Title: Front Desk Officer - Shortlet

Location: Lagos
Job Type: Full-time

Job Duties and Responsibilities

  • Welcome and greet guests
  • Answer and direct incoming calls
  • Inform guests of hotel rates and services
  • Maintain clear and accurate records of guest room bookings
  • Compute all guest billings, and accurately post charges to guest rooms and house accounts
  • Receive and transmit messages to guests
  • Close guest accounts and check guests out
  • Review accounts and charges with guests during the check-out process
  • process accurate payment of guest accounts
  • Inform housekeeping when rooms have been vacated and are ready for cleaning
  • Monitor visitors to the hotel
  • Manage conference room bookings and scheduling
  • Maintain a neat and orderly front desk and reception area
  • Make and confirm reservations for guests
  • Ensure proper room allocation
  • Register and check guests in and confirm relevant guest information
  • Verify guest's payment method and confirm payment
  • Issue room keys and direct guests to their rooms
  • Enforce rules and policies of the hotel
  • Retrieve mail, packages, and documents such as faxes for guests
  • Listen and respond to guest queries and requests both in-person and by phone
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management

Education, Skills and Experience

  • Bachelor's Degree in a related field or HND
  • Guest/customer relations experience, preferably in a hospitality environment
  • Numeracy skills
  • Administrative skills
  • Strong working knowledge of relevant computer software including MS Office and booking and payment systems

Key Competencies and Qualities:

  • Customer service orientation
  • Attention to detail and accuracy
  • Planning and organizing
  • Decision making and judgment skills
  • Team work
  • Flexible regarding work schedules
  • Ability to respond appropriately to diverse customers and guests
  • Candidate must reside around Lekki - Ajah axis.
  • Ability to multitask and prioritize
  • professional appearance and attitude
  • Effective verbal and written communication skills
  • Ability to handle stress and stay calm under pressure
  • Conflict resolution skills

Salary Range
N50,000 - N100,000 / month.

 

How to Apply
Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the email