Front Desk Officer at Total Child School

Total Child School is a co-educational Nursery, Primary and Secondary School. The school is sited at the a serene location providing a beautiful, natural and highly conducive atmosphere for learning. The School promises every child a privileged, purposeful, enriching, very enjoyable and memorable school life.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Abijo, Lekki - Lagos
Employment Type: Full-time

Key Roles and Responsibilities

Responsibility for the supervision and operational management of Corona’s front desk
Understand policies and ensure compliance
Ensure that the front desk office/reception is kept at acceptable level of cleanliness, neatness, and aesthetic attractiveness to always offer pleasurable stay to visitors (internal and external).
Attend to all enquiries via all admission mobile lines
Coordinate the entire admission process into the school as directed by the Head of School
Coordinate sales, processing and reviewing of application forms to ensure proper completion of forms for evaluation by school management.
Organize school tours for prospective parents.
Establish and maintain cordial human relations as necessary to ensure acceptable information exchanges.
Maintain customer/clientele data base in line with established procedures
Manage Corona’s switch board always ensuring regular maintenance and adequate funding in line with established processes
Contribute to maintaining good teaming and collaborative environment
Monitor the Trust Council’s Customer Relationship Management (CRM) Software
Perform other related duties as may be assigned to carry out from time to time by the Head of School
Any other duty as assigned by the Head of School.

Minimum Requirements

A good university Degree in a related discipline or Secretarial Studies.
Professional qualification in Customer Relationship is an added advantage.
Excellent organizational and multi-tasking abilities.
Strong knowledge of MS Office programs.
A minimum of 2 years of proven experience in a similar role.
Good understanding of office administration and basic bookkeeping practices.
Superb written and verbal communication skills.

Required Skills:

A friendly personality
Excellent Interpersonal skills - enjoys meeting people, customer oriented
Able to display initiative and good understanding of policies
Pleasant but firm - able to contain challenges while escalating promptly to supervisor
Disposition for continuous learning, improvement, and trainability
Teamwork and Collaboration skills.
Good oral and written communication skills – articulate, clear and accurate spoken English
Well poised, smart, and good professional appearance
Cheerful disposition - patient, not easily irritated, good voice
An eye for thoroughness and attention to detail