Front Desk Officer at the Outsource Company Limited


The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally. We are a premier company, managing complex transaction processing operations and offering end-to-end solutions. We combine our BPO expertise with research, analytics, risk advisory and process consulting services to deliver a broad suite of offerings to our customers.

We are recruiting suitably qualified candidates to fill the position below:

 

 

Job Title: Front Desk Officer

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Summary

  • As an Office Receptionist, you will be the first point of contact for visitors and clients to our organization.
  • You will be responsible for creating a positive and welcoming atmosphere, providing exceptional customer service, and managing various administrative tasks to ensure the smooth operation of the office.
  • This role plays a crucial part in maintaining a professional and efficient front desk.

Key Responsibilities

  • Greet Visitors: Welcome and greet visitors, clients, and employees in a friendly and professional manner. Ensure a warm and inviting atmosphere in the reception area.
  • Answer and Direct Calls: Handle incoming phone calls, transfer calls to the appropriate individuals or departments, and take messages as needed.
  • Manage Front Desk: Maintain a neat and organized front desk area. Ensure that office supplies are stocked, and the reception area is presentable.
  • Check-In and Registration: Register visitors and provide access badges as required. Ensure all visitors sign in and follow security protocols.
  • Customer Service: Provide excellent customer service, addressing inquiries, and assisting visitors with their needs. Be prepared to offer general information about the organization.
  • Appointment Scheduling: Assist in scheduling and managing appointments for employees and meeting rooms as necessary.
  • Administrative Support: Provide general administrative support to various departments as needed, including photocopying, scanning, and data entry tasks.
  • Maintain Knowledge: Stay informed about company policies, personnel, and events to answer inquiries accurately.
  • Support office personnel with visitor requirements including refreshments etc..
  • Mail and Package Handling: Receive, sort, and distribute incoming mail, packages, and deliveries. Prepare outgoing mail and packages.
  • Maintain Visitor Logs: Keep detailed records of visitors and their purpose for visiting the organization, as well as maintaining confidentiality as needed.
  • Security Awareness: Monitor security cameras and follow safety and security procedures. Report any security concerns or incidents to appropriate personnel.

Qualifications

  • High school diploma or equivalent; additional education or training in office administration is a plus.
  • Familiarity with Microsoft Office Suite or other office software.
  • Ability to maintain confidentiality and handle sensitive information.
  • Previous experience in a similar role or customer service experience is preferred.
  • Proficiency in using office equipment, such as multi-line phone systems, printers, and scanners.
  • Strong interpersonal and communication skills, both written and verbal.
  • Excellent organizational and multitasking abilities.
  • Professional appearance and demeanor.

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

 

Application Deadline 14th November, 2023.